Radiology Scheduling Coordinator

Mount Sinai Medical Center of Florida•Miami Beach, FL

About The Position

The Radiology Scheduling Coordinator manages communications and coordinates scheduling and service needs for the Radiology department. The role facilitates communication between radiologists and referring physicians, advanced practice providers, nurses, technologists, and other clinical personnel, including physician-to-physician discussions when requested. The coordinator supports timely notification, documentation, follow-up, and escalation of critical and significant imaging results in accordance with departmental and institutional policies, but does not provide independent clinical interpretation. The coordinator works with radiologists, scheduling staff, nursing, procedural areas, referring offices, other hospital departments, Concierge Services, Foundation personnel, patients, and authorized representatives to coordinate procedures, urgent and add-on requests, special procedures, time-sensitive imaging needs, scheduling accommodations, and other Radiology-related requests. The role tracks outstanding requests, ensures appropriate follow-up and escalation, documents communications in approved systems, protects confidential patient information, and escalates recurring communication failures, workflow delays, access barriers, or service issues to Radiology leadership. The position also participates in orientation, workflow training, emergency preparedness, performance improvement, and service-recovery activities as assigned.

Requirements

High school graduate or equivalent.
Minimum 1–2 years of experience in a healthcare, hospital, clinical coordination, patient service, or similar office setting.
No license, registration, or certification is applicable.

Responsibilities

Manage and coordinate Radiology telephone calls, emails, electronic messages, and other communication channels.
Facilitate communication between radiologists and referring physicians, advanced practice providers, nurses, technologists, and other clinical personnel.
Operate departmental telephone and communication systems to connect radiologists with referring and treating providers and facilitate physician-to-physician discussions.
Support timely notification, documentation, follow-up, and escalation of critical and significant imaging results in accordance with departmental and institutional policies; do not provide independent clinical interpretation.
Coordinate radiologist-to-provider communications and facilitate physician-to-physician discussions when requested.
Support radiologists with procedure scheduling, urgent and add-on requests, and coordination of special procedures.
Coordinate time-sensitive imaging needs with radiologists, scheduling, nursing, procedural areas, referring offices, and other hospital departments.
Assist with special scheduling accommodations and high-priority patient requests, coordinating with Concierge Services, Foundation personnel, patients, and authorized representatives.
Track outstanding requests and ensure appropriate follow-up and escalation.
Identify recurring communication failures, workflow delays, access barriers, or service issues and escalate them to Radiology leadership with objective data.
Protect patient privacy and confidential information and comply with HIPAA, hospital policies, patient-safety requirements, and departmental procedures.
Maintain accurate, timely, and professional documentation in approved systems and follow departmental standards for handoffs and escalation.
Participate in departmental orientation, workflow training, emergency preparedness, performance improvement, and service-recovery activities as assigned.
Perform other related duties within the scope of the position as assigned by Radiology leadership.