Radiology Scheduling Coordinator

Mount Sinai Medical Center•Miami Beach, FL

About The Position

The Radiology Scheduling Coordinator manages departmental communications and supports radiologists and clinical teams with procedure scheduling, urgent and add-on requests, special procedures, and time-sensitive imaging needs. The coordinator facilitates communication between radiologists, referring and treating providers, and other hospital personnel, and supports notification, documentation, follow-up, and escalation of critical and significant imaging results in accordance with policy. The role does not provide independent clinical interpretation. The coordinator also helps arrange special scheduling accommodations and high-priority patient requests, tracks outstanding requests, and escalates workflow or service issues to Radiology leadership. The position requires protecting patient privacy, maintaining accurate documentation, following departmental handoff and escalation standards, and participating in assigned training, preparedness, performance improvement, and service-recovery activities.

Requirements

High school graduate or equivalent.
Minimum 1–2 years of experience in a healthcare, hospital, clinical coordination, patient service, or similar office setting.

Responsibilities

Manage and coordinate Radiology telephone calls, emails, electronic messages, and other communication channels.
Facilitate communication between radiologists and referring physicians, advanced practice providers, nurses, technologists, and other clinical personnel.
Operate departmental telephone and communication systems to connect radiologists with referring and treating providers and facilitate physician-to-physician discussions.
Support timely notification, documentation, follow-up, and escalation of critical and significant imaging results according to departmental and institutional policies; do not provide independent clinical interpretation.
Coordinate radiologist-to-provider communications and facilitate physician-to-physician discussions when requested.
Support radiologists with procedure scheduling, urgent and add-on requests, and coordination of special procedures.
Coordinate procedure scheduling, urgent and add-on requests, special procedures, and time-sensitive imaging needs with radiologists, scheduling, nursing, procedural areas, referring offices, and other hospital departments.
Assist with special scheduling accommodations and high-priority patient requests, including coordination with Concierge Services, Foundation personnel, patients, and authorized representatives.
Track outstanding requests and ensure appropriate follow-up and escalation.
Identify recurring communication failures, workflow delays, access barriers, or service issues and escalate them to Radiology leadership with objective data.
Protect patient privacy and confidential information and comply with HIPAA, hospital policies, patient-safety requirements, and departmental procedures.
Maintain accurate, timely, and professional documentation in approved systems and follow departmental standards for handoffs and escalation.
Participate in departmental orientation, workflow training, emergency preparedness, performance improvement, and service-recovery activities as assigned.
Perform other related duties within the scope of the position as assigned by Radiology leadership.