Radiology Scheduling Agent

Midstate Radiology Associates • Wallingford, CT

13d • Onsite

About The Position

Midstate Radiology Associates (MRA) is hiring full-time Radiology Scheduling Agents to work on-site in Wallingford, Connecticut. Agents schedule patients for multiple imaging modalities across MRA service locations by handling inbound calls and making outbound calls to patients and offices. They follow established protocols, workflows, and scripts, maintain proficiency in scheduling designated exams, and work toward departmental goals and call center metrics. The position is scheduled Monday through Friday, either 8:30 a.m.–5:00 p.m. or 8:00 a.m.–4:30 p.m., for 40 hours per week. Multiple positions are open due to growth. Starting pay is $20–$25 per hour based on qualifications and experience, and a $2,500 sign-on bonus is offered to well-qualified candidates. Advancement to Radiology Scheduling Agent II, including a pay increase, may be available after six months.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Ability to multitask in a fast-paced, dynamic work environment.
• Friendly, caring attitude and empathy for patients.
• Reliability and an attendance and punctuality record that complies with organizational policies.
• Willingness to be accountable for one's work and the work of one's teams.
• Desire to take responsibility for providing the best possible patient experience.
• Agility and confidence in maintaining Midstate Radiology's competitive advantage.
• Personal investment in team success and willingness to devote the necessary time to overcome barriers to team success.
• Ability to sit for prolonged periods and work at a computer.
• Ability to lift up to 15 pounds and access and navigate each department at the organization's facilities.

Nice To Haves

• Experience working in a call center environment.
• Experience providing healthcare-related customer service and scheduling.
• Experience being accountable for call center metrics, such as answer time, average handle time, and return to queue.

Responsibilities

• Answer inbound calls from offices and patients requesting radiology or MRI appointments.
• Make outbound calls to patients and offices to schedule radiology and MRI exams.
• Schedule patients for multiple imaging modalities at all MRA service locations according to established protocols, workflows, and scripts.
• Maintain certified proficiency in scheduling X-Ray, DEXA, Fluoroscopy, CAT Scan, Ultrasound, and Mammography exams.
• Keep training and reference materials current and participate in continuous learning and improvement.
• Work toward departmental goals and call center metrics, and meet or exceed individual performance criteria.
• Model H3W behaviors.
• Perform other duties as assigned based on organizational needs.

Benefits

• $2,500 sign-on bonus for well-qualified candidates.
• Competitive starting compensation based on qualifications and experience.
• Advancement opportunity to Radiology Scheduling Agent II, including a pay increase, after six months.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED