Radiology Scheduling Agent

Midstate Radiology Associates • Wallingford, CT

13d • Onsite

About The Position

Midstate Radiology Associates (MRA) is hiring full-time Radiology Scheduling Agents to work on site in Wallingford, Connecticut. Agents schedule patients for multiple imaging modalities across MRA service locations, following established workflows, protocols, and scripts. The role handles inbound calls and places outbound calls to patients and offices to schedule radiology and MRI exams. The position offers advancement to Radiology Scheduling Agent II, including a pay increase, after six months. A $2,500 sign-on bonus is offered to well-qualified candidates. Starting pay is $20.00–$25.00, based on qualifications and experience. The stated schedules are Monday through Friday, either 8:30 a.m.–5:00 p.m. or 8:00 a.m.–4:30 p.m., for 40 hours per week. Multiple positions are open due to growth.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal, analytical, communication, and problem-solving skills.
• Ability to multitask in a fast-paced, dynamic work environment.
• Friendly, caring attitude and empathy for patients.
• Reliability and an attendance and punctuality record that complies with organizational policies.
• Willingness to be accountable for one's work and the work of the team.
• Commitment to providing the best possible patient experience.
• Agility and confidence in helping maintain Midstate Radiology's competitive advantage.
• Personal investment in team success and willingness to devote the necessary time to overcome barriers to team success.
• Ability to sit for prolonged periods and work at a computer.
• Ability to lift up to 15 pounds.
• Ability to access and navigate departments at the organization's facilities.

Nice To Haves

• Experience working in a call-center environment.
• Experience providing healthcare-related customer service and scheduling.
• Experience being accountable for call-center metrics, such as answer time, average handle time, and return to queue.

Responsibilities

• Answer inbound calls from offices and patients requesting radiology or MRI appointments.
• Make outbound calls to patients and offices to schedule radiology and MRI exams.
• Schedule patients for multiple imaging modalities at all MRA service locations using established protocols, workflows, and scripts.
• Maintain certified proficiency in scheduling X-ray, DEXA, fluoroscopy, CAT scan, ultrasound, and mammography exams.
• Keep training and reference materials up to date and continue learning and improving.
• Work toward established departmental goals and call-center metrics.
• Meet or exceed individual performance criteria.
• Model H3W behaviors.
• Perform other duties as assigned based on the changing needs of the organization.

Benefits

• $2,500 sign-on bonus for well-qualified candidates.
• Advancement opportunity to Radiology Scheduling Agent II, including a pay increase, after six months.
• Competitive starting compensation based on qualifications and experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED