Radiology Scheduling Agent
About The Position
Midstate Radiology Associates (MRA) is hiring a full-time Radiology Scheduling Agent at Hospital of Central Connecticut in Plainville. The position schedules patients for multiple imaging modalities by taking inbound calls and making outbound calls to patients and offices. The agent follows established protocols, workflows, and scripting to schedule radiology and MRI exams across MRA service locations, and assists with greeting patients and maintaining timely, accurate patient flow. The role also requires keeping training and reference materials current, continuous learning and improvement, meeting individual performance criteria and departmental goals, achieving call-center metrics, and modeling H3W behaviors. Other duties may be assigned as organizational needs change. The regular schedule is Monday through Friday, 11:00 AM to 7:30 PM, with 40 scheduled hours per week. Starting compensation is $20.00 to $25.00 per hour, based on qualifications and experience, plus applicable shift differentials.
Requirements
- High school diploma or equivalent.
- Excellent interpersonal, analytical, communication, and problem-solving skills.
- Ability to multitask in a fast-paced, dynamic work environment.
- Friendly and caring attitude, with empathy for each patient.
- Reliability and an attendance and punctuality record that complies with organizational policies.
- Willingness to be accountable for personal work and team work.
- Commitment to providing the best possible patient experience.
- Ability to be agile and confident in maintaining Midstate Radiology's competitive advantage.
- Personal investment in team success and willingness to devote the necessary time to overcoming barriers to team success.
- Ability to sit for prolonged periods while working at a desk and computer.
- Ability to lift up to 15 pounds.
- Ability to access and navigate departments at the organization's facilities.
Nice To Haves
- Experience working in a call center environment.
- Experience providing healthcare-related customer service and scheduling.
- Experience being accountable for call-center metrics, such as answer time, average handle time, and return to queue.
Responsibilities
- Answer inbound calls from offices and patients requesting radiology or MRI appointments.
- Make outbound calls to patients and offices to schedule radiology and MRI exams.
- Schedule all imaging modalities across MRA service locations according to established protocols, workflows, and scripts.
- Assist in greeting patients and maintaining timely, accurate patient flow.
- Keep training and reference materials up to date and participate in continuous learning and improvement.
- Meet or exceed individual performance criteria and departmental goals, including call-center metrics.
- Model H3W behaviors.
- Perform other duties as assigned based on changing organizational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
