Service Sales Specialist
About The Position
Encore Fire Protection is seeking a Service Sales Specialist to turn fire protection inspection findings into clear repair plans for customers. The specialist reviews inspection reports, quotes corrective work, explains urgency and recommendations, and guides customers through approvals and next steps. The role supports fire alarm, sprinkler, and suppression systems and uses established pricing tools, templates, approval thresholds, and the ServiceTrade platform. The specialist promptly communicates inspection findings in understandable terms, answers questions about compliance timelines and repair options, and consistently follows up on open quotes. They manage a high-volume pipeline, maintain accurate CRM and quoting records, meet activity and conversion targets, and quickly escalate urgent compliance situations. The role calls for independent workload management and a professional, consultative approach to customers and internal partners.
Requirements
- At least 2 years of experience in inside sales, estimating, or customer service; trade, service, or technical experience is ideal.
- Comfort reading inspection reports, service documents, or technical work orders and knowing what questions to ask.
- Strong verbal communication skills, including the ability to explain complicated issues clearly to people without a technical background.
- Highly organized and able to manage a high volume of open quotes, follow-ups, and deadlines.
- Persistence, resilience, and comfort having direct, honest conversations when customers need to make decisions.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Willingness to learn platforms such as HubSpot and ServiceTrade independently as needed.
- A people-first approach, building trust with customers and internal teams by being prepared, reliable, and easy to work with.
Nice To Haves
- Experience in life safety, fire protection, building services, or another route-based service business.
- Ability to manage workload independently and meet performance targets.
- Prior experience with HubSpot, ServiceTrade, or similar CRM and service management tools.
- Experience partnering directly with outside sales, operations, and service teams to support shared revenue goals.
- Familiarity with NFPA codes or AHJ compliance requirements.
- Ability to build rapport quickly with customers and stay top of mind without being pushy.
Responsibilities
- Review completed inspection reports and identify deficiencies recorded by technicians or inspectors.
- Generate accurate quotes for repairs, replacements, adds, moves, and changes across fire alarm, sprinkler, and suppression systems.
- Prioritize and communicate deficiency urgency, from AHJ-required immediate corrective action to preventive or code-advisory items.
- Use established pricing tools, templates, approval thresholds, and ServiceTrade to prepare quotes promptly.
- Contact customers after inspections to explain findings and recommendations.
- Translate technical deficiency language into terms customers can understand and act on.
- Answer questions about compliance timelines, system consequences, and repair options without causing unnecessary alarm or delay.
- Persistently follow up on open quotes and outstanding approvals according to a defined cadence.
- Maintain a professional, consultative tone in customer interactions.
- Manage an active pipeline of deficiency quotes at various follow-up stages.
- Track activity in the CRM and quoting system and keep records current.
- Meet or exceed targets for quote volume, response time, and close rate.
- Escalate high-priority or time-sensitive compliance situations promptly.
- Partner with outside sales, operations, and service teams to support shared revenue goals.
Benefits
- Performance-based bonus opportunity.
- Paid tuition for fire protection-related schooling needed to obtain licensing.
- Company swag and attire provided at least twice a year.
- Comprehensive medical, dental, and vision coverage.
- Fidelity 401(k) plan with a company match.
- Company-paid life insurance policy of $50,000.
- Access to web-based productivity tools.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
