Service Sales Specialist

Encore Fire Protection • Bohemia, NY

4d

About The Position

Encore Fire Protection is seeking a Service Sales Specialist to help customers understand and address deficiencies found in fire protection inspections. The specialist reviews inspection findings, prepares quotes, explains recommendations and urgency, and guides customers through decisions and approvals. The role supports fire alarm, sprinkler, and suppression systems and uses established pricing tools, templates, approval thresholds, and ServiceTrade to turn quotes around promptly.

The position manages an active pipeline of deficiency quotes, maintains accurate CRM and quoting records, follows up with customers, and works toward activity and conversion targets. The specialist also escalates urgent compliance situations and coordinates with customers and internal teams. Encore describes its culture as safety-focused, people-centered, and oriented toward growth, learning, and results.

Requirements

• At least 2 years of experience in inside sales, estimating, or customer service.
• Comfort reading inspection reports, service documents, or technical work orders and knowing what questions to ask.
• Strong verbal communication skills, including the ability to explain complicated problems clearly to people without a technical background.
• Strong organization and ability to manage a high volume of open quotes, follow-ups, and deadlines.
• Persistence, resilience, and comfort having direct, honest conversations with customers.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Willingness to learn platforms such as HubSpot and ServiceTrade as needed.
• A people-first approach and ability to build trust with customers and internal teams.

Nice To Haves

• Experience in life safety, fire protection, building services, or a route-based service business.
• Ability to manage workload independently and meet performance targets.
• Experience using HubSpot, ServiceTrade, or similar CRM and service management tools.
• Experience partnering directly with outside sales, operations, and service teams.
• Familiarity with NFPA codes or AHJ compliance requirements.
• Ability to build rapport with customers and remain top of mind without being pushy.

Responsibilities

• Review completed inspection reports and identify deficiencies noted by technicians or inspectors.
• Generate accurate quotes for repairs, replacements, and adds, moves, and changes (MAC) across fire alarm, sprinkler, and suppression systems.
• Prioritize and communicate deficiency urgency, from AHJ-required immediate corrective action to preventive or code-advisory items.
• Use established pricing tools, templates, approval thresholds, and ServiceTrade to prepare quotes promptly.
• Contact customers after inspections to explain findings and recommendations.
• Translate technical deficiency language into terms customers can understand and act on.
• Answer customer questions about compliance timelines, system consequences, and repair options.
• Follow up persistently on open quotes and outstanding approvals using a defined cadence.
• Maintain a professional, consultative tone in customer interactions.
• Manage an active pipeline of deficiency quotes at various follow-up stages.
• Track activity in the CRM or quoting system and keep records current.
• Meet or exceed activity and conversion targets for quote volume, response time, and close rate.
• Escalate high-priority or time-sensitive compliance situations appropriately and quickly.
• Partner with outside sales, operations, and service teams to support shared revenue goals.

Benefits

• Performance-based bonus opportunity.
• Paid tuition for fire protection-related schooling needed to obtain licensing.
• Company swag and attire at least twice a year.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Fidelity 401(k) plan with company match.
• Company-paid life insurance policy of $50,000.
• Access to web-based productivity tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed