Sales and Service Specialist

Hertz•Los Angeles, CA

11d

About The Position

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, helping Lyft and/or Uber drivers have a fast, easy, and valued rental car experience. The role combines customer service, rental processing, sales, and vehicle preparation in a fast-paced environment. The position includes helping customers make reservations, processing rentals, responding to post-rental and billing inquiries, and answering questions about the Hertz/Lyft/Uber Rental Car Program. It also involves preparing vehicles for pickup by checking for damage, cleaning interiors and exteriors, refueling, and checking fluid levels. The role may include special administrative projects as needed. The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations worldwide. Hertz states that it promotes diversity and inclusion and equal employment and advancement opportunities.

Requirements

Previous customer service experience.
Ability to work in a fast-paced environment with a variety of tasks.
Professionalism, enthusiasm, and strong communication and interpersonal skills.
Strong time-management and organizational skills.
Computer literacy and attention to detail.
Valid driver's license with an acceptable driving record.
Knowledge of customer service resolution practices and effective communication techniques.
Ability to demonstrate ownership, accountability, initiative, and teamwork.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Willingness to work outdoors in all weather conditions.
Ability to stand for long periods.
Ability to communicate clearly and proficiently in English.

Nice To Haves

Fluency in languages other than English is encouraged.
Sales management or coaching ability.

Responsibilities

Ensure operational efficiency to provide customers with a good rental car experience.
Assist customers with reservations, process rentals, and provide clean and safe vehicles.
Assist with post-rental inquiries involving rentals and billing.
Provide helpful customer service in a fast-paced environment.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, roadside assistance, and related topics.
Communicate the Hertz/Lyft/Uber Rental Car Program and procedures effectively.
Seek revenue opportunities by soliciting business after customer inquiries and addressing customer objections.
Prepare vehicles for pickup by checking for damage, cleaning the interior and exterior, refueling, and checking fluid levels.
Assist with special administrative projects when needed.

Benefits

Hourly wage of $18.50.
Eligible for an annual bonus of up to $2,400.
Eligible for overtime pay, subject to prior approval and applicable laws.
Holiday pay at 1.5 times the regular rate for hours worked on a designated holiday, in addition to 8 hours of holiday pay.
Up to 40 hours of sick pay.
Accrued paid time off/vacation, four floating holidays, and nine paid observed holidays.
Medical, dental, and vision plan options.
Hertz-paid basic life insurance equal to one times base annual pay.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
Perks and discounts, including theme park tickets and gym discounts.