Sales and Service Specialist
About The Position
This is a full-time career opportunity of approximately 40 hours per week, based at the Williamstown, New Jersey financial center at 315 South Black Horse Pike. The employee must be available to work around branch operating hours; Sundays are not required. The role provides an exceptional financial-center customer experience by handling customer needs across service and sales, including account opening and maintenance and transaction processing. It focuses on customer-centric conversations, relationship building, trusted advice, and promoting banking solutions that support customers’ financial goals. The balance of responsibilities varies with financial-center traffic and customer needs. Fulton Bank describes its culture as focused on positive community impact, continuous learning, work-life integration, inclusion, and a digitally enabled employee and customer experience. Employees are accountable for understanding and following assigned compliance programs, regulations, policies, and procedures, completing compliance training by due dates, identifying and addressing compliance risks, and escalating risks to appropriate management. The hourly rate is $18.56–$29.38. The position is eligible for a short-term incentive compensation plan, subject to individual and company performance. Fulton Bank offers a comprehensive benefits package to eligible employees. Applicants must be authorized to work in the United States without current or future visa sponsorship.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service or sales experience.
- Must be authorized to work in the United States without current or future visa sponsorship.
- Must be available to work around branch operating hours; Sundays are not required.
Nice To Haves
- 6 to 12 months of cash-handling experience.
Responsibilities
- Assist clients with teller transactions accurately and in accordance with bank policies and procedures.
- Drive proactive sales and referral conversations through internal and outbound interactions, including outbound calling, appointment setting, and lobby engagement.
- Develop knowledge of sales techniques and use the CRM system and other resources to build customer relationships, support consistent onboarding, and expand existing relationships.
- Provide ongoing support to customers regarding products and services.
- Open new accounts, handle customer maintenance requests, assist with operational activities and responsibilities, and shift between sales and teller transactions as needed.
- Manage risk by complying with applicable regulations and Fulton policies and procedures, and exercise sound judgment within established limits.
- Use knowledge of digital solutions and technology to support customers and solve problems.
- Perform other duties as assigned by the manager.
- Read, understand, and act on applicable compliance programs, regulations, policies, and procedures; complete assigned compliance training by due dates; identify compliance risks and escalate them to the appropriate level of management.
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account, depending on the medical plan chosen
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs, including holiday pay
- Paid volunteer time
- Disability insurance coverage
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Wellness program with financial incentives
- Short-term incentive compensation plan, subject to individual and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
