Sales and Service Specialist
Hertz•East Providence, RI
About The Position
The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, facilitating a fast, easy, and valued rental car experience for Lyft and/or Uber drivers. The role provides customer assistance throughout the rental process and helps ensure vehicles are ready for customer pickup. Compensation is $17.00 per hour, plus monthly incentives that vary based on job performance.
Requirements
- Must be at least 20 years old.
- Valid driver’s license required.
- Previous customer service experience.
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
- Strong time-management and organizational skills.
- Computer literacy and attention to detail.
- Knowledge of customer service resolution practices and excellent communication techniques.
- Ability in sales management/coaching.
- Good written and oral communication skills.
- Professionalism and interpersonal skills.
- A high level of ownership, accountability, and initiative.
- Proven ability to work well within a team.
- Ability to communicate clearly and proficiently in English.
- Ability to work flexible shifts, including weekends and holidays, and overtime as required.
- Willingness to work outdoors in all weather conditions.
Nice To Haves
- Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.
Responsibilities
- Help ensure operational efficiency and provide customers with a positive rental car experience.
- Assist customers with creating rental reservations, processing rentals, and obtaining clean and safe vehicles.
- Respond to post-rental inquiries about rentals and billing.
- Provide customer service that enhances the rental experience.
- Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, and roadside assistance.
- Communicate the Hertz/Lyft/Uber Rental Car Program and its procedures effectively.
- Seek business opportunities after customer inquiries and address customer objections.
- Prepare vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, filling gasoline tanks, and checking fluid levels.
- Assist with special administrative projects as needed.
Benefits
- $17.00 per hour plus monthly incentives that vary based on job performance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
