Sales and Service Specialist
About The Position
This full-time role is based at Fulton Bank’s Allentown, New Jersey financial center and is approximately 40 hours per week. The specialist must be available to work around branch operating hours; the branch is closed Sundays. The role provides an exceptional financial center customer experience by addressing customer needs across service and sales, including account opening and maintenance and transaction processing. The specialist builds customer relationships through customer-centric conversations, promotes banking solutions, and supports customers in achieving their financial goals. The balance of sales and teller responsibilities varies according to financial center traffic and customer needs. The position may include other duties assigned by the manager. Employees are responsible for understanding and following applicable compliance programs, regulations, policies, and procedures; completing assigned compliance training on time; identifying relevant compliance risks; and escalating risks to appropriate management. The role is eligible for a short-term incentive compensation plan subject to individual and company performance. The hourly pay range is $18.56–$29.38, with specific compensation determined by factors including knowledge, skills, experience, credentials, and geographic location. Candidates must be authorized to work in the United States without current or future visa sponsorship.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service or sales experience.
- Must be authorized to work in the United States without current or future visa sponsorship.
- Must be available to work around branch operating hours; the branch is closed Sundays.
Nice To Haves
- 6 to 12 months of cash handling experience.
Responsibilities
- Accurately assist clients with teller transactions in accordance with bank policies and procedures.
- Conduct proactive sales and referral conversations through internal and outbound interactions, including outbound calling, appointment setting, and lobby engagement.
- Develop knowledge of sales techniques and use the CRM system and other resources to build customer relationships, support consistent onboarding of new customers, and expand existing relationships.
- Provide ongoing support regarding products and services; open accounts; complete customer maintenance requests; assist with operational activities; and shift between sales and teller transactions as needed.
- Manage risk and comply with applicable regulations and Fulton policies and procedures, exercising sound judgment within established limits.
- Use knowledge of digital solutions and technology to support customers and solve problems.
- Complete other duties assigned by the manager, follow applicable compliance requirements, complete compliance training by established due dates, and identify and escalate compliance risks.
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account, depending on the medical plan chosen
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs, including holiday pay
- Paid volunteer time
- Disability insurance coverage
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Wellness program with financial incentives
- Short-term incentive compensation plan subject to individual and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
