Sales and Service Specialist

Hertz•Independence, MO

11d

About The Position

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, helping Lyft and/or Uber drivers have a fast, easy, and valued rental car experience. The role supports effective operations by assisting customers with reservations, rental processing, clean and safe vehicles, and post-rental and billing inquiries. It involves providing helpful customer service in a fast-paced environment and responding to phone questions about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, roadside assistance, and related topics. The specialist communicates program procedures and seeks revenue opportunities by actively soliciting business and addressing customer objections. The position also includes preparing vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, filling gas tanks, and checking fluid levels. The specialist may assist with special administrative projects as needed. Work may involve flexible shifts, weekends, holidays, overtime, outdoor work in all weather conditions, and standing for long periods.

Requirements

Ability to work in a fast-paced environment with a variety of tasks.
Professionalism, enthusiasm, and outstanding communication skills.
Previous customer service experience.
Strong time-management and organizational skills.
Computer literacy and attention to detail.
Valid driver's license with an acceptable driving record.
Knowledge of customer-service resolution practices.
Excellent communication techniques.
Sales management/coaching ability.
Good written and oral communication skills.
Strong interpersonal skills and professionalism.
High level of ownership, accountability, and initiative.
Ability to work well within a team.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Willingness to work outdoors in all weather conditions.
Ability to stand for long periods of time.
Ability to communicate clearly and proficiently in English.

Nice To Haves

Fluency in languages other than English; candidates fluent in other languages are encouraged to apply.

Responsibilities

Help provide Lyft and/or Uber drivers with a fast, easy, and valued rental car experience.
Support operational efficiency and provide customers with a positive rental experience.
Assist customers with rental reservations and rental processing.
Provide clean and safe vehicles to customers.
Assist with post-rental inquiries involving rentals and billing.
Answer phone inquiries about the rental program, requirements, billing, extensions, roadside assistance, and related topics.
Communicate the Hertz/Lyft/Uber Rental Car Program and its procedures.
Seek revenue opportunities by soliciting business and overcoming customer objections.
Prepare vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, filling gasoline tanks, and checking fluid levels.
Assist with special administrative projects when needed.