Sales and Service Specialist

Hertz•Livonia, MI

12d

About The Position

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, helping Lyft and/or Uber drivers receive a fast, easy, and valued rental car experience. The role supports rental operations and customer service, including reservations, rental processing, vehicle preparation, and post-rental questions about billing and rentals. The specialist answers inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, extensions, and roadside assistance. The role also communicates program procedures and seeks to maximize revenue by soliciting business and addressing customer objections. Vehicle preparation includes inspecting for damage, cleaning the interior and exterior, filling gas tanks, and checking fluid levels. The position may also assist with special administrative projects.

Requirements

Ability to work in a fast-paced environment with a variety of tasks.
Professionalism, enthusiasm, and outstanding communication skills.
Previous customer service experience.
Strong time management and organizational skills.
Computer literacy and attention to detail.
Valid driver's license with an acceptable driving record.
Knowledge of customer service resolution practices and excellent communication techniques.
Ability to demonstrate good written and oral communication, interpersonal skills, ownership, accountability, and initiative.
Ability to work well within a team.
Ability to communicate clearly and proficiently in English.

Nice To Haves

Fluency in languages other than English is encouraged.

Responsibilities

Support efficient rental operations to provide customers with a positive rental car experience.
Help customers create reservations and process rentals.
Provide clean and safe vehicles to customers.
Assist with post-rental inquiries regarding rentals and billing.
Provide helpful customer service in a fast-paced environment.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, roadside assistance, and related topics.
Communicate the Hertz/Lyft/Uber Rental Car Program and its procedures.
Seek revenue opportunities by soliciting business and overcoming customer objections.
Prepare vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, filling gasoline tanks, and checking fluid levels.
Assist with special administrative projects when needed.