Service Sales Specialist
About The Position
STEQ America LLC is seeking a Service Sales Specialist to grow revenue from its installed customer base by selling service contracts, preventive maintenance agreements, spare parts, equipment upgrades, and technical support solutions. The role works closely with Sales, Field Service Engineering, Operations, and equipment manufacturers to build long-term customer relationships and increase recurring service revenue. The position supports pharmaceutical, biotech, medical device, and advanced manufacturing customers with proactive service solutions designed to improve equipment reliability, uptime, and compliance. It contributes to STEQ America's expansion of aftermarket offerings, including preventive maintenance agreements, emergency service support, critical spare parts programs, remote technical support, and long-term customer care solutions. The position is anticipated to begin in January 2027.
Requirements
- 3–5+ years of experience in service sales, technical sales, or industrial or life sciences equipment support.
- Strong consultative selling skills.
- Excellent communication and presentation abilities.
- Ability to understand technical equipment and service requirements.
- Strong negotiation and contract management skills.
- Self-motivated, with strong organizational and follow-up skills.
- Equivalent industry experience may be considered in place of the preferred degree.
Nice To Haves
- Bachelor's degree in business, Engineering, Life Sciences, or a related field.
- Experience selling service agreements, maintenance contracts, or aftermarket solutions.
- Knowledge of pharmaceutical, biotech, medical device, or manufacturing environments.
- Experience with Salesforce CRM.
Responsibilities
- Develop, promote, and sell preventive maintenance agreements, emergency support contracts, multi-year service contracts, remote support agreements, and equipment health check programs.
- Create contract renewal strategies and customer retention plans.
- Generate recurring revenue opportunities from STEQ's installed equipment base.
- Identify and pursue spare parts opportunities for existing customers.
- Develop critical spare parts recommendations to minimize customer downtime.
- Work with OEM suppliers to obtain pricing and lead times.
- Promote consumable replacement programs and annual spare part packages.
- Coordinate quotations, order processing, and follow-up activities.
- Maintain regular contact with customers to understand operational challenges and future service needs.
- Conduct account reviews to identify upgrade, retrofit, and service opportunities.
- Serve as the primary point of contact for service-related commercial discussions.
- Support customer satisfaction initiatives and contract performance reviews.
- Collaborate with Field Service Engineers, Operations, Sales Representatives, OEM Partners, and Customer Service Personnel.
- Coordinate service proposals, scheduling, and technical support offerings.
- Assist in defining service pricing strategies and profitability targets.
- Develop annual service sales plans and revenue forecasts.
- Expand service business within existing accounts and with new customers.
- Identify opportunities for equipment upgrades, retrofits, validation support services, and training programs.
- Maintain accurate customer and opportunity records in Salesforce CRM.
- Track the sales pipeline, renewals, service contract expiration dates, and forecasted revenue.
- Prepare monthly reports on service sales performance and growth opportunities.
- Take complete ownership of the quoting process in Salesforce.
Benefits
- Competitive base salary of $75,000 annually.
- Annual performance bonus opportunity.
- Medical, dental, and vision benefits.
- Simple IRA.
- Paid time off.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
