Sales and Service Specialist

Hertz•San Jose, CA

About The Position

As a Sales and Service Specialist, TNC, you will help deliver an exceptional rental experience to rideshare drivers participating in the Hertz Lyft and Uber Rental Program. As part of the Hertz Local Edition team, you will serve as a brand ambassador and help customers get on the road quickly, efficiently, and confidently. The role combines customer service, sales, branch operations, and vehicle readiness in a fast-paced environment. You will support customers throughout the rental process, promote rental products and services, and help prepare vehicles for pickup. The position also involves maintaining efficient branch operations and ensuring vehicles meet company standards for safety and presentation.

Requirements

Must be at least 20 years of age.
Valid driver's license required.
Strong communication and interpersonal skills.
Professional, positive, and customer-focused attitude.
Strong organizational and time-management abilities.
Comfort working in a fast-paced environment.
Basic computer proficiency and attention to detail.
Ability to work independently while contributing to a team environment.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Professionalism and relationship-building skills.
High level of accountability, initiative, and ownership.
Ability to work collaboratively in a team environment.
Flexibility to work weekends, holidays, and overtime as needed.
Ability to work outdoors in varying weather conditions.
Ability to communicate effectively in English.

Nice To Haves

Previous customer service experience preferred.
Knowledge of customer service and issue resolution practices.
Knowledge of effective communication techniques.
Knowledge of sales and customer engagement principles.
Bilingual candidates are encouraged to apply.

Responsibilities

Deliver a seamless and positive rental experience for Lyft and Uber drivers.
Assist customers with reservations, rental agreements, vehicle exchanges, and rental extensions.
Answer questions about rental requirements, billing, roadside assistance, and program guidelines.
Provide professional and knowledgeable customer support before, during, and after the rental process.
Promote rental products and services while identifying opportunities to increase revenue and enhance the customer experience.
Communicate program details, policies, and procedures clearly and accurately.
Prepare vehicles for customer pickup by inspecting for cleanliness and damage, vacuuming and cleaning interiors, washing exteriors, refueling when necessary, and checking fluid levels and overall readiness.
Help maintain efficient branch operations and ensure vehicles meet company standards for safety and presentation.
Assist with administrative and operational projects as assigned.

Benefits

$23.00 per hour.
Performance-based monthly incentives.
Annual bonus opportunity of up to $2,400.
Overtime pay in accordance with applicable federal, state, and local laws.
Holiday pay at 1.5 times pay for hours worked on designated holidays, plus holiday pay eligibility.
Up to 40 hours of sick time.
Vacation accruals, floating holidays, and paid company holidays.
Medical, dental, and vision coverage, subject to eligibility requirements.
Company-paid Basic Life Insurance.
401(k) retirement savings plan with company matching contributions.
Paid Parental Leave and Adoption Assistance.
Employee Assistance Program for employees and eligible family members.