Sales and Service Specialist

Hertz•Fairless Hills, PA

10d

About The Position

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, facilitating a fast, easy, and valued rental car experience for Lyft and/or Uber drivers. The role supports rental operations and customer service, including reservations, rental processing, vehicle readiness, and assistance with rental and billing inquiries. The position also involves answering questions about the Hertz/Lyft/Uber Rental Car Program, its requirements and procedures, rental extensions, billing, and roadside assistance. Specialists are expected to identify revenue opportunities by soliciting business and addressing customer objections. Vehicle preparation includes inspecting for damage, cleaning interiors and exteriors, filling gas tanks, and checking fluid levels. The role may also involve special administrative projects. The stated wage is $18.50 per hour, plus monthly incentives that vary based on job performance.

Requirements

Must be at least 20 years old.
Valid driver’s license required.
Previous customer service experience.
Strong time management and organizational skills.
Computer literacy and attention to detail.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
Knowledge of customer service resolution practices and excellent communication techniques.
Ability to demonstrate good written and oral communication, interpersonal skills, ownership, accountability, and initiative.
Ability to work well within a team.
Ability to work flexible shifts, including weekends and holidays, and overtime as required.
Willingness to work outdoors in all weather conditions.
Ability to communicate clearly and proficiently in English.

Nice To Haves

Fluency in languages other than English is encouraged.
Sales management/coaching ability.

Responsibilities

Ensure optimal operational efficacy to provide customers with the best rental car experience.
Assist customers with creating rental car reservations and processing rentals.
Provide customers with clean and safe vehicles.
Assist customers with post-rental inquiries involving the rental and billing process.
Provide helpful customer service that enhances the rental experience.
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, roadside assistance, and related topics.
Effectively communicate the Hertz/Lyft/Uber Rental Car Program and procedures.
Maximize revenue opportunities by actively soliciting business and overcoming customer objections.
Prepare vehicles for customer pick-up by checking for damage, cleaning the interior and exterior, filling gasoline tanks, and checking fluid levels.
Assist with special administrative projects when needed.