Sales and Service Specialist

Hertz • Pittsburgh, PA

3d

About The Position

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, facilitating a fast, easy, and valued rental car experience for Lyft and/or Uber drivers. The role provides customer assistance throughout the rental process, responds to program and billing inquiries, supports revenue opportunities, and prepares vehicles for customer pickup.

The position pays $17.50 per hour, plus monthly incentives that vary based on job performance. It requires flexible shifts, including weekends and holidays, and overtime as required. The employee must be willing to work outdoors in all weather conditions.

Requirements

• Must be at least 20 years old.
• Valid driver's license required.
• Previous customer service experience.
• Ability to demonstrate professionalism, enthusiasm, and strong communication skills.
• Strong time-management and organizational skills.
• Computer literacy and attention to detail.
• Knowledge of customer service resolution practices and excellent communication techniques.
• Ability to demonstrate sales management or coaching ability.
• Good written and oral communication skills.
• Professionalism and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Proven ability to work well within a team.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Willingness to work outdoors in all weather conditions.
• Ability to communicate clearly and proficiently in English.

Nice To Haves

• Fluency in other languages is encouraged.

Responsibilities

• Help ensure efficient operations and provide customers with a strong rental car experience.
• Assist customers with creating reservations and processing rentals, and provide clean, safe vehicles.
• Handle post-rental inquiries about rentals and billing.
• Provide helpful customer service that enhances the rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, extensions, roadside assistance, and related topics.
• Communicate the Hertz/Lyft/Uber Rental Car Program and procedures effectively.
• Seek opportunities to maximize revenue by soliciting business and addressing customer objections.
• Prepare vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, filling fuel tanks, and checking fluid levels.
• Assist with special administrative projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed