Sales and Service Specialist

Fulton Bank • Kennett Square, PA

4d • Onsite

About The Position

This is a full-time career opportunity of approximately 40 hours per week based at Fulton Bank’s Kennett Square, Pennsylvania financial center in Chester County. The employee must be available to be scheduled around branch operating hours; the branch is closed on Sundays.

The role provides an exceptional financial center customer experience by addressing customers’ needs across service and sales. Responsibilities include account opening and maintenance, transaction processing, customer-focused conversations, and promoting banking solutions to help customers achieve their financial goals. The time spent on different aspects of this universal role will vary based on financial center traffic and customer needs.

Employees are expected to follow applicable regulations and Fulton policies and procedures, complete required compliance training, identify and escalate compliance risks, and perform other duties assigned by the manager. The position is eligible for a short-term incentive compensation plan, subject to individual and company performance. The hourly rate is $18.56–$29.38, with the specific offer determined by factors including knowledge, skills, experience, and relevant licenses or credentials; the range may vary by geographic location.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service or sales experience.
• Must be authorized to work in the United States without current or future visa sponsorship by Fulton Bank.
• Must be available to be scheduled around branch operating hours; the branch is closed on Sundays.

Nice To Haves

• 6 to 12 months of cash-handling experience.

Responsibilities

• Assist clients with teller transactions accurately and in accordance with bank policies and procedures.
• Drive proactive sales and referral conversations through internal and outbound interactions, including outbound calling, appointment setting, and lobby engagement.
• Develop knowledge of sales techniques and use the CRM system and other resources to foster relationship-building conversations and support consistent customer onboarding and relationship growth.
• Provide ongoing customer support regarding products and services.
• Open new accounts, process customer maintenance requests, assist with operational activities, and flexibly perform sales and teller transactions.
• Manage risk by complying with applicable regulations and Fulton policies and procedures, and exercise sound judgment within established limits.
• Use practical knowledge of digital solutions and technology to support customers and solve problems.
• Read, understand, and act on assigned and job-related compliance programs, regulations, policies, and procedures; complete compliance training by established due dates.
• Identify compliance risks affecting the relevant department and escalate them to the appropriate level of management.
• Perform other job duties as assigned by the manager.

Benefits

• Medical plans with prescription drug coverage.
• Flexible spending account or health savings account, depending on the medical plan selected.
• Dental and vision insurance.
• Life insurance.
• 401(k) program with employer match.
• Employee Stock Purchase Plan.
• Paid time off programs, including holiday pay and paid volunteer time.
• Disability insurance coverage.
• Maternity and parental leave.
• Adoption assistance.
• Educational assistance.
• Wellness program with financial incentives.
• Short-term incentive compensation plan, subject to individual and company performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED