Sales and Service Specialist

Hertz • Denver, CO

8d

About The Position

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, facilitating a fast, easy, and valued rental car experience for Lyft and/or Uber drivers. The role supports rental operations, customer service, sales, and vehicle preparation. The wage is $22.00 per hour. The posting is open until the position is filled.

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations worldwide. Hertz states that it champions diversity and inclusion and takes affirmative steps to promote employment and advancement opportunities. The company is an equal opportunity employer, including for individuals with disabilities and veterans.

Requirements

• Previous customer service experience.
• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and strong communication and interpersonal skills.
• Strong time management and organizational skills.
• Computer literacy and attention to detail.
• Valid driver's license and an acceptable driving record.
• Knowledge of customer service resolution practices and excellent communication techniques.
• Good written and oral communication skills, including the ability to communicate clearly and proficiently in English.
• Ownership, accountability, initiative, and the ability to work well within a team.
• Ability to work flexible shifts, including weekends and holidays, and overtime as required.
• Willingness to work outdoors in all weather conditions.
• Ability to stand for long periods of time.

Nice To Haves

• Fluency in languages in addition to English is encouraged.

Responsibilities

• Ensure operational effectiveness to provide customers with a positive rental car experience.
• Help customers create reservations, process rentals, and provide clean and safe vehicles.
• Assist customers with post-rental inquiries involving rentals and billing.
• Provide helpful customer service in a fast-paced environment.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, roadside assistance, and related topics.
• Communicate the Hertz/Lyft/Uber Rental Car Program and procedures effectively.
• Seek opportunities to maximize revenue by soliciting business and overcoming customer objections.
• Prepare vehicles for customer pickup by checking for damage; cleaning the interior and exterior; filling gasoline tanks; and checking fluid levels.
• Assist with special administrative projects when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed