Sales and Service Specialist

Hertz • Auburn, MA

1d

About The Position

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team and serves as a brand ambassador, facilitating a fast, easy, and valued rental car experience for Lyft and/or Uber drivers. The role supports rental operations and customer service, including reservations, rental processing, vehicle preparation, and post-rental inquiries concerning rentals and billing.

This position works in a fast-paced environment and handles phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, extensions, and roadside assistance. It also communicates program procedures, seeks opportunities to generate revenue, and helps ensure vehicles are clean, safe, and ready for customer pickup. The work may include outdoor vehicle preparation in all weather conditions, standing for extended periods, and assisting with special administrative projects.

Hertz states that it champions diversity and inclusion and takes affirmative steps to promote employment and advancement opportunities. The position pays $18.50 per hour.

Requirements

• Previous customer service experience.
• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and strong communication skills.
• Strong time-management and organizational skills.
• Computer literacy and attention to detail.
• Valid driver's license with an acceptable driving record.
• Knowledge of customer service resolution practices, communication techniques, and sales management/coaching.
• Good written and oral communication skills, including clear and proficient communication in English.
• Strong interpersonal skills and the ability to work well within a team.
• High level of ownership, accountability, and initiative.
• Ability to work outdoors in all weather conditions.
• Ability to stand for long periods of time.

Nice To Haves

• Fluency in languages other than English is encouraged.

Responsibilities

• Ensure operational effectiveness to provide customers with a positive rental car experience.
• Assist customers with creating reservations, processing rentals, and providing clean and safe vehicles.
• Assist with post-rental inquiries involving rentals and billing.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental extensions, roadside assistance, and related matters.
• Communicate the Hertz/Lyft/Uber Rental Car Program and its procedures effectively.
• Seek revenue opportunities by soliciting business after customer inquiries and overcoming customer objections.
• Prepare vehicles for customer pickup by checking for damage, cleaning interiors and exteriors, filling gasoline tanks, and checking fluid levels.
• Assist with special administrative projects when needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed