Service Sales Representative

Hoffman & Hoffman Inc • Wilmington, NC

6d

About The Position

The Service Sales Representative drives new sales for Hoffman Mechanical Solutions in a professional manner consistent with the company’s integrity and customer-care standards. The representative identifies customer needs and provides solutions that address customer issues while generating referral-based sales. The role includes presenting proposals at customer facilities, educating potential customers on value, maintaining customer relationships, and ensuring complete communication and documentation for operations teams.

Requirements

• At least 5 years of sales experience; HVAC, construction, or service sales experience is preferred.
• Bachelor’s degree, preferably in engineering, mathematics, or the sciences.
• Strong verbal and written communication skills by phone, email, and in person.
• Excellent organizational skills, proactive thinking, and ability to prioritize work.
• High attention to detail and accuracy.
• Professional appearance.
• Mechanical aptitude and a strong understanding of sales psychology.
• Solid sales pipeline management and organizational skills.
• Excellent customer service skills and strong time management.
• Strong problem-solving and analytical thinking skills.
• Ability to work independently and as part of a team while consistently meeting deadlines.
• Sound judgment and decision-making skills; well-organized and self-motivated.
• Comfort communicating with people at all levels, including clients.
• High energy and ability to manage multiple projects in a fast-paced environment.
• Ability to work occasional evenings and weekends and travel occasionally, including some overnight stays.
• Ability to build relationships, including remotely, and strong interpersonal skills.
• Ability to provide prompt solutions and responsive, superior customer service.
• Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
• Ability to effectively lead small teams.
• Valid driver’s license.

Nice To Haves

• Sales experience in HVAC, construction, or service.
• Bachelor’s degree in engineering, mathematics, or the sciences.

Responsibilities

• Present proposals in person at customers’ facilities.
• Conduct sales presentations using the company’s selling process and approved presentation materials and methods.
• Educate potential customers about the value of the company’s solutions.
• Maintain appointments with customers as scheduled.
• Participate in requested and required training, retain the information, and apply the acquired knowledge and skills in the field.
• Transfer required information and communications after calls according to company standards, including job pictures, notes, and drawings needed by operations for installations.
• Complete required sales reporting, answer follow-up questions, and return to completed jobs for quality checks and to develop referral opportunities.
• Stay in contact with the office and work from the office when not in the field.
• Follow company procedures for generating referrals.
• Participate in sales meetings.
• Represent the company professionally and in keeping with its integrity and customer-care standards.
• Refine communication skills and improve customer satisfaction processes.
• Perform other duties as assigned.

Benefits

• Company-paid retirement benefit through an Employee Stock Ownership Plan (ESOP).
• 401(k) options for employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level