Service Sales Representative
About The Position
SP Industries, Inc. is seeking a Service Sales Representative to sell service contracts and service products to current and prospective customers across the United States and the rest of the world for brands within Scientific Products. The role works remotely and collaborates with Customer Care team members, Service Managers, Sales Representatives, Customer Service, and Delivery Operations to support proactive customer contact and satisfaction. The representative generates leads, quotes new and renewal business, identifies sales opportunities, maintains accurate customer and sales records, and supports development and continuous improvement of service sales processes. Customer visits may be required occasionally for significant quotation values or key accounts, potentially one to two times per year. The work environment is hybrid/remote, with onsite work required as needed with one day’s prior notice. The position requires previous sales and quoting experience, strong computer and communication skills, customer-service relationship experience, and the ability to identify and convert leads, explain product features, respond to customer questions, maintain customer relationships, and collaborate across business areas. A bachelor’s degree or relevant experience is required. The stated salary range is $65,000–$80,000 plus commission. Employees must follow health, safety, and environmental procedures, use required protective equipment, attend required training, and report safety concerns, incidents, and equipment defects. The role may involve working in an office and shop environment, where there may be machinery, high voltage, variable noise, open flames, caustic chemicals, and designated hard-hat areas.
Requirements
- Previous sales and quoting experience.
- Excellent computer and communication skills, including communication on and off camera using Teams.
- Technical and communication sales skills.
- Proven experience in customer-service communication and relationship building.
- Experience with relevant software applications as applicable.
- Basic sales mathematical skills.
- Excellent written and verbal communication skills.
- Organization and planning skills.
- Problem analysis and problem-solving skills.
- Information-management skills.
- Ability to acquire and maintain knowledge of internal business areas, segments, and relevant products.
- Ability to develop and maintain relationships with Service Sales colleagues, Technical Service members, the Customer Care Team, and internal Sales, Marketing, Technical Services, and Business Unit networks.
- Persuasiveness, adaptability, innovation, judgment, and decision-making skills.
- Bachelor’s degree or relevant experience.
- Ability to talk and listen regularly, use color vision and work with computerized data, and regularly stand, walk, and sit.
- Ability to occasionally lift up to 20 pounds and use normal office tools, equipment, and PCs.
- Ability to work onsite as needed with one day’s prior notice and travel occasionally for significant quotation values or key accounts.
- Ability to follow health, safety, and environmental procedures and use required protective equipment.
Responsibilities
- Quote new contract and product sales for new and existing customers.
- Generate leads through verbal and direct email communications and other lead-generation activities.
- Prepare monthly booking reports, quote renewals, and identify possible new opportunities.
- Ensure customer satisfaction through timely and accurate responses.
- Enter and maintain customer communications, quotes, and contract sales in CRM and Syspro, including data cleanup.
- Communicate and coordinate internally with Service and Customer Support to ensure customer satisfaction.
- Prepare accurate weekly sales forecasts.
- Use CRM tools to research accounts and identify new business opportunities.
- Define and report KPIs, including renewal rates, to measure the success of initiatives.
- Partner with company stakeholders to continuously improve the sales process.
- Support strategic initiatives for Service Sales development.
- Participate in team Kaizens to improve processes and create new sales opportunities.
- Work with Customer Service and Delivery Operations to identify and support new outbound Service initiatives.
- Visit customers occasionally for significant quotation values and key accounts, potentially one to two times per year.
- Maintain product knowledge by attending training courses and reviewing product training videos as available and requested.
- Identify prospective customers, contact new and existing customers to discuss needs, explain product features, and answer product questions.
- Maintain contact lists and follow up with customers to continue relationships.
- Work safely and comply with health, safety, and environmental procedures; use required protective equipment and report unsafe conditions, incidents, and equipment defects.
- Assist in investigating accidents and incidents and attend required health, safety, and environmental training.
Benefits
- Life, health, dental, and vision benefits.
- 401(k) with company match.
- Paid time off annually and paid holidays.
- Career advancement opportunities.
- Tuition assistance.
