Sales Representative - Sales & Service Representative

Peak Toolworks•Orlando, FL

15h•Onsite

About The Position

Peak Toolworks is a company focused on excellence in Industrial Tooling, dedicated to supplying high-quality, innovative products backed by superior service and support. We are looking for talented professionals to join our team and provide the best products and services to industries. At Peak Toolworks, we specialize in designing and manufacturing high-performance cutting tools to maximize productivity and tool life. Every employee plays an essential role in delivering products and services to customers precisely when needed. We strive to hire the most talented individuals and foster a culture that inspires and rewards employees. The ideal candidate is knowledgeable, friendly, and committed to customer success. The Sales and Service Representative (SSR) is responsible for maintaining and developing customer relationships, supporting account growth, and ensuring the timely, efficient, and cost-effective delivery of service tools and products. This role is a key customer contact point, working closely with the Regional Sales Representative (RSR) and Service Center Manager to ensure customer satisfaction, account retention, sales opportunities, and overall business growth. The SSR manages an efficient daily route, coordinates deliveries and freight, communicates customer needs, and identifies opportunities for service improvement and relationship strengthening. Success requires strong customer service, organization, communication, time management, and a commitment to sales growth and profitability.

Requirements

High School Diploma
Minimum of three years of experience in transportation, logistics or customer service for a multi-site manufacturing or service company

Nice To Haves

Builds strong formal and informal working relationships and draws knowledge from multiple functions to support customers and business objectives.
Communicates openly, clearly, and effectively with customers, Service Center Managers, Regional Sales Representatives, and other internal partners.
Relates well to people, demonstrates diplomacy and tact, and builds rapport with customers and colleagues.
Establishes and maintains effective customer relationships, identifies customer needs, and shares opportunities with Regional Sales Representatives.

Responsibilities

Maintain and develop positive business relationships with existing customers to support account retention, customer satisfaction, and long-term growth.
Develop an understanding of customer needs, identify opportunities to expand business, and collaborate with the RSR to support sales growth and account development.
Ensure customer orders and service tools are delivered accurately, promptly, and reliably, meeting or exceeding customer expectations.
Plan and manage an efficient, productive, and economical daily route to maximize customer service, delivery performance, and time utilization.
Communicate proactively with customers regarding deliveries, service needs, product availability, and proposed solutions.
Maintain clear and consistent communication with the Service Center Manager, RSR, and other internal teams to coordinate customer needs and business activities.
Coordinate freight and product transfers between Service Centers to support timely deliveries and efficient operations.
Review and correct freight settlement documents and other applicable records to ensure accurate freight cost allocation and reporting.
Support transportation planning, carrier performance tracking, and alignment with established carrier agreements and cost objectives.
Evaluate daily route performance, identify opportunities to improve efficiency, and maintain updated route schedules to support productivity and customer service.
Operate the service vehicle responsibly and make sound decisions that support efficient operations, cost control, and overall profitability.
Collaborate with the RSR to share customer feedback, communicate account needs, identify business opportunities, and support initiatives that contribute to sales growth.
Respond to customer concerns and delivery issues promptly and professionally, coordinating with internal teams to identify and implement appropriate solutions.