Service Sales Rep

ASSA ABLOY•Denver, CO

About The Position

ASSA ABLOY Entrance Systems’ Service Sales Representative supports the growth of the local service business and a portion of the local Key Accounts business. The role interfaces with customers, field technicians, other departments, and management, with a focus on customer service. The representative develops new account opportunities, maintains existing customer relationships within the territory, and keeps customers informed about work schedules and expectations. The position involves meeting sales and quoting quotas, making in-person visits to local end users, maintaining major customer relationships, developing prospects, and coordinating with local dispatch and administrative staff. The representative also supports customer complaint resolution and provides requested service reports. The role requires familiarity with service sales processes, CRM systems, door hardware, and AAADM Certification.

Requirements

2–3 years’ experience in a business development or sales environment.
Demonstrated strong organization skills and ability to manage multiple projects.
Ability to work well in a group and team environment.
Self-motivated, with problem-solving ability.
Professional appearance and positive attitude.
Grace under pressure, accuracy, and attention to detail.
Sharp analytical skills.
Ability to take direction well.
Excellent verbal communication and follow-up skills.
High-energy, results-oriented approach; reliable and disciplined.
Working knowledge of Microsoft Office products.
Familiarity with CRM systems.

Nice To Haves

Marketing or business degree preferred.

Responsibilities

Meet monthly and quarterly service sales quotas.
Meet monthly and quarterly service quoting quotas.
Understand and use the company’s quoting and CRM processes and systems.
Submit forecasts and reports in a timely and legible manner.
Make continual in-person visits to local end users.
Maintain relationships with major customers and foster relationships with new prospects.
Provide customers with requested service reports.
Understand AAADM Certification.
Understand the functions and use of door hardware and electric door hardware.
Participate in customer complaints and the resolution process.
Maintain knowledge of competitors’ pricing, strengths, and weaknesses.
Join and maintain professional associations to enhance selling opportunities.
Understand and coordinate workflow with the local District Dispatch/Administrative Assistant.
Perform other related duties as required or assigned.

Benefits

Competitive pay.
Health insurance options.
Retirement plans.
PTO and paid holidays.
Tuition reimbursement.
Service awards.
Health, dental, and vision plans.
401(k) with company matching.
Short- and long-term disability insurance.
Life and accidental insurance.
15 PTO days and 11 paid holidays.
Flexible scheduling.
Structured onboarding.
Access to online courses and training.
Learning from experienced colleagues and industry experts.
Length of Service awards.
Career paths, performance reviews, and opportunities for promotion.
Programs to develop leadership skills and prepare employees for management roles.