Sales Service Rep

PFG | Performance Good Group

About The Position

The Sales Service Representative supports and executes strategic sales initiatives within an assigned territory. The role builds and maintains customer relationships, identifies sales opportunities, and partners with customers and the Sales Team to drive business growth. It executes the SmartStock program, supports vendors and customers with pre-books and monthly specials, follows company policies, and focuses on customer needs and service. The representative manages assigned accounts to increase sales, improve product placement and availability, expand distribution, and maximize sales potential. The role uses company-provided technology, sales tools, reporting, and customer information to track performance and develop business strategies that support case growth, same-store sales growth, customer retention, and revenue growth. This position covers Huntington Beach, Newport Beach, Santa Ana, Anaheim, Buena Park, Garden Grove, San Clemente, Mission Viejo, and Aliso Viejo. The schedule is Monday through Friday with a flexible start time based on business needs, typically 8:00 a.m. Some assignments may begin at 6:00 or 7:00 a.m. Employees must maintain eight-hour availability from their scheduled start and accommodate occasional early starts. A monthly cell phone allowance is provided, as are a car allowance and mileage and gasoline reimbursement. Reliable personal transportation is required for travel to convenience stores and customer locations. Pay is $23.00 per hour.

Requirements

High school diploma or General Educational Development (GED) certificate.
Ability to drive to customer locations using personal transportation.
Valid driver’s license, clean driving record, reliable vehicle, and valid insurance.
1–2 years of work experience in customer service, merchandising, and/or sales.

Responsibilities

Develop and maintain professional relationships with customers and key store contacts to understand needs, identify opportunities, and grow sales.
Execute a detailed call routine for an assigned customer ledger, prioritizing activities that maximize sales and customer opportunities.
Partner with the Sales Team on strategic initiatives and established sales, case growth, same-store sales growth, distribution, and revenue objectives.
Identify and pursue opportunities to increase sales, expand product distribution, improve availability, and maximize share of space in assigned accounts.
Use sales data, customer information, company reporting, and technology tools to identify trends, evaluate performance, uncover opportunities, and develop action plans.
Maintain and execute the SmartStock program, including racks, plan-o-grams, ordering, inventory management, and merchandising as needed.
Identify and reduce out-of-stocks to capture sales and maintain product availability.
Identify opportunities for additional distribution, new items, displays, promotions, and other initiatives that support case growth and same-store sales growth.
Monitor account performance, identify barriers to sales, and work with the Sales Team, management, and appropriate partners on solutions.
Communicate customer needs, competitive activity, market conditions, and sales opportunities to the Sales Team and management.
Provide vendor and customer support as needed to execute sales programs and initiatives effectively.
Use company-provided technology and mobile tools to document store activity, manage tasks, communicate results, and support sales execution.
Maintain knowledge of products, programs, promotions, and company initiatives and communicate their value to customers.
Demonstrate urgency and accountability in executing sales priorities and achieving business objectives.
Respond promptly and professionally to customer needs and concerns to strengthen relationships and support retention.
Perform other assigned tasks and duties.
Merchandise and/or assist in other areas as needed to support business objectives.