SALES SERVICE REP
About The Position
The Sales Service Representative leads the customer experience for a specific North American region, turning customer interactions by email, phone, and live chat into exceptional experiences and building trust in the BEGA brand. The role manages the customer journey from initial contact through client satisfaction and handles all aspects of order management, including order entry, technical questions, product modifications, pricing and negotiation, conflict resolution, issuing and managing RGAs, and responding to representative needs. The representative works closely with the Regional Sales Manager and BEGA’s independent sales representatives. The role supports service and sales for revenues of $15–$25 million and 10–15 independent representatives in one region, with approximately 50 orders, 75 emails, and 25 incoming calls per day. Quality is the driving force, and the representative is expected to demonstrate BEGA’s core values and leadership pillars in customer and team interactions.
Requirements
- Minimum of an associate degree (AS/AA) from a two-year college or technical school.
- Ability to learn and navigate software programs and business systems quickly.
- Strong problem-solving skills and an analytical approach to tasks.
- Excellent written and verbal communication skills.
- Strong interpersonal skills.
- Positive, professional attitude and willingness to work as part of a team.
Nice To Haves
- Two to three years of customer service experience and/or training.
Responsibilities
- Create a customer-centric sales and service approach throughout BEGA to drive brand loyalty.
- Differentiate BEGA through proactive and consultative customer engagement.
- Establish operational systems that deliver a unified, solutions-oriented experience.
- Ensure conversational customer interactions that strengthen the brand’s recognition and reputation.
- Drive team engagement and ownership through core values, training, empowerment, and accountability.
- Demonstrate a high standard of work ethic, professionalism, punctuality, and reliability.
- Evaluate, promote, and support continuous improvement.
- Act with respect, integrity, ownership, and accountability.
- Prioritize quality and work consistently toward zero errors or defects.
- Respond to written and verbal communications and inquiries within four hours or less.
- Resolve customer inquiries and issues fairly and equitably within five business days or less.
- Meet regional productivity standards and cost-containment initiatives.
- Manage order entry, technical questions, product modifications, pricing and negotiation, conflict resolution, RGAs, and representative needs.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
