Sales Service Rep

Ride Aventon•Brea, CA

About The Position

The Sales and Support Rep works under the direction of the Sales Manager and provides a best-in-class experience to Aventon’s partner bike shops. The role guides partners through the sales and warranty process, enters shop orders, and handles returns and exchanges. The ideal candidate is self-starting and highly motivated, has sales experience, is comfortable advocating for Aventon and its products, and is passionate about mobility and communicating the brand’s value to partners.

Requirements

Sales or retail customer service experience is highly preferred.
Knowledge of e-bikes is highly preferred.
Internet-savvy and comfortable with office applications and devices, including PC/Mac, word processors, spreadsheets, web browsers, and mobile devices.
Motivated self-starter who proactively finds new partners, grows the team, and generates revenue.
Excellent written communication skills and attention to spelling and grammar.
Excellent verbal communication skills; the role involves substantial time on the phone with customers.
Demonstrated follow-through and ability to get things done.
Can-do attitude and problem-solving skills.
Able to use data to guide decisions, recommendations, and priorities.
Able to work amid ambiguity and shift perspectives, priorities, and deadlines.
Resilient, accountable, willing to learn and grow, and able to continue working toward goals after challenges.
Solutions-oriented, committed to continuous improvement, and willing to speak up about what is and is not working.
Engaged with the work, product, and Aventon’s mission.

Nice To Haves

Sales experience.
Retail customer service experience.
Knowledge of e-bikes.

Responsibilities

Learn the Aventon product line and proactively reach out to partners to sell products.
Establish partnerships with onboarded shops and maintain assigned partner relationships.
Enter sales orders and track progress to support timely fulfillment and delivery.
Anticipate retail partners’ needs and proactively contact assigned shops to improve their experience and maximize revenue.
Work closely with Field Sales Reps to delight partners.
Support shipping and warranty inquiries.
Generate revenue to meet monthly, quarterly, and annual goals.
Bring customer feedback to the leadership team and assist with continuous improvement in B2B Support and Sales.