Service Sales Representative

Hoffman & Hoffman•Atlanta, GA

17h

About The Position

The Service Sales Representative drives new sales for Hoffman Mechanical Solutions in a professional manner consistent with the company’s integrity and customer-care standards. The role determines customer needs and provides solutions that address customer issues while generating referral-based sales. The position includes presenting proposals at customer facilities, managing sales communications and documentation, coordinating with operations, and maintaining customer relationships. The role requires working from the office when not in the field, occasional travel and overnight stays, and occasional evening or weekend availability. The work may involve customer-site inspections and exposure to commercial environments and related hazards. Hoffman Mechanical Solutions is a division of Hoffman & Hoffman, Inc., and is 100% employee-owned through an Employee Stock Ownership Plan (ESOP).

Requirements

At least 5 years of sales experience.
Bachelor’s degree, preferably in engineering, mathematics, or the sciences.
Strong verbal and written communication skills, including by phone, email, and in person.
Excellent organizational skills, proactive thinking, and ability to prioritize work.
High attention to detail and accuracy.
Professional appearance.
Mechanical aptitude and a strong understanding of sales psychology.
Strong sales pipeline management and organizational skills.
Excellent customer service skills.
Strong time-management, problem-solving, and analytical-thinking skills.
Ability to work independently and with a team and consistently meet deadlines.
Sound judgment and good decision-making skills.
Well-organized, self-motivated approach.
Comfort communicating with people at all levels, including clients.
High energy and ability to manage multiple projects in a fast-paced environment.
Ability to work occasional evenings and weekends.
Ability to travel occasionally, including overnight stays.
Ability to build relationships remotely and strong interpersonal skills.
Ability to use Excel, Word, Outlook, and basic computer applications, or learn them quickly.
Valid driver’s license.
Ability to visually inspect customer sites using step ladders and occasionally lift up to 30 pounds.
Ability to use sight, touch, and hearing, including close, distance, color, and peripheral vision.

Nice To Haves

Sales experience in HVAC, construction, or service.

Responsibilities

Present proposals in person at customer facilities.
Conduct sales presentations using the company’s sales process and approved materials and methods.
Educate potential customers on the value of the company’s solutions.
Refine communication skills and improve customer satisfaction processes.
Keep customer appointments as scheduled.
Participate in training and apply knowledge and skills learned in the field.
Transfer required information and communications after calls, including job photographs, notes, and drawings, so operations can prepare for installation.
Complete required sales reporting and documentation, answer questions that arise, and return to completed jobs for quality checks and to develop plant referrals.
Stay in contact with the office and work from the office when not in the field.
Follow company procedures for generating referrals.
Participate in sales meetings.
Represent the company professionally and in accordance with its integrity and customer-care standards.
Perform other duties as assigned.
Build customer relationships, including remotely, and provide prompt solutions and responsive customer service.
Effectively lead small teams.
Meet sales targets and performance indicators, including revenue goals, self-generated leads and referrals, customer satisfaction, sales documentation completeness, and error-free job sales.