Service Sales Representative

Hoffman & Hoffman Inc • Raleigh, NC

9d

About The Position

The Service Sales Representative drives new sales in a professional manner consistent with Hoffman Mechanical Solutions’ integrity and customer-care standards. The representative identifies customer needs, provides solutions, and works to resolve customer issues while generating referral-based sales. The role involves presenting proposals and sales presentations at customer facilities, maintaining customer relationships, coordinating information with the operations department, and supporting quality checks after jobs are completed. The representative works from the office when not in the field and participates in sales meetings and training.

Requirements

• At least 5 years of sales experience; HVAC, construction, or service sales experience is preferred.
• Bachelor’s degree, preferably in engineering, mathematics, or the sciences.
• Strong verbal and written communication skills by phone, email, and in person.
• Excellent organizational skills, proactive thinking, and ability to prioritize work.
• High attention to detail and accuracy.
• Professional appearance.
• Mechanical aptitude and a strong understanding of sales psychology.
• Strong sales pipeline management, customer service, and time management skills.
• Strong problem-solving and analytical thinking skills.
• Ability to work independently and with a team and consistently meet deadlines.
• Sound judgment and decision-making skills; well organized and self-motivated.
• Comfort working with people at all levels, including clients.
• Ability to manage multiple projects in a fast-paced environment.
• Ability to work occasional evenings and weekends.
• Ability to travel occasionally, including some overnight stays.
• Ability to build relationships, including remotely, and strong interpersonal skills.
• Ability to provide prompt solutions and responsive customer service.
• Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
• Ability to effectively lead small teams.
• Valid driver’s license.

Nice To Haves

• Sales experience in HVAC, construction, or service.

Responsibilities

• Present proposals in person at customer facilities.
• Conduct sales presentations using the company’s approved selling process, materials, and methods.
• Educate potential customers on the value of the company’s solutions.
• Keep customer appointments as scheduled.
• Participate in requested and needed training, retain the information, and apply learned skills in the field.
• Transfer required information and communications after sales calls, including job photos, notes, and drawings, so operations can complete installations accurately.
• Complete required sales reporting, answer follow-up questions, and return to completed jobs for quality checks and referral development.
• Stay in contact with the office and work from the office when not in the field.
• Follow company procedures for generating referrals.
• Participate in sales meetings.
• Represent the company professionally and in accordance with its integrity and customer-care standards.
• Perform other duties as assigned.

Benefits

• Company-paid retirement benefit through an Employee Stock Ownership Plan (ESOP).
• 401(k) options for employee contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level