Sales & Service Representative

MRC Global•Salt Lake, UT

15h

About The Position

MRC Global serves the oil and gas industry across upstream, midstream, and downstream sectors, as well as chemical and gas distribution markets worldwide. The Sales & Service Representative delivers business-to-business customer service throughout the order process for pipe, valves, and fitting products (PVF). The role creates and enters quotes, processes customer orders, and resolves customer issues. It helps maximize customer value while supporting MRC Global’s strategies for safety, gross margin growth, and financial and operational performance. The representative responds to quote requests by sourcing products from company inventory or purchasing them externally, develops quotes that balance customer value with company profitability, and pursues sales opportunities. The role uses company systems and software to locate products, create quotes and vendor purchase orders, process orders, and address customer needs. It also coordinates shipping and delivery information, verifies product specifications against customer requirements, and works with managers, other departments, suppliers, and customers to provide a responsive, professional order experience.

Requirements

At least one year of experience in a dedicated customer-facing role, inside sales, and/or warehouse services; alternatively, recent completion of post-secondary education, such as technical or trade school, an associate degree, or a bachelor’s degree, preferably with studies in industrial or sales.
Current, valid driver’s license and an acceptable driving record at all times.
Competence using computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small-group situations.
Attention to detail and ability to work with a sense of urgency.

Responsibilities

Respond to customer requests for quotes by sourcing products from company inventory or purchasing them externally.
Build quotes that create value for customers while supporting MRC Global’s profitability.
Identify and pursue sales opportunities to contribute to overall sales growth.
Engage proactively with customers, use product knowledge to make recommendations, and offer add-on solutions.
Use MRC Global systems and software to create quotes, locate products and materials, process orders, create vendor purchase orders, and perform other customer-related tasks.
Follow customer contract requirements for pricing, freight, delivery schedules, and KPIs.
Verify the on-time shipping and delivery status of pending inbound and outbound shipments, communicate updates proactively, and adjust sourcing efforts when needed.
Respond proactively to customer needs and concerns with options and a problem-solving approach.
Validate that products in quote requests meet the applicable approved manufacturer’s list or other customer-provided specifications.
Use customer processing guides and other resources to stay familiar with customer preferences and processes.
Consult managers, other MRC Global departments, and suppliers as needed to support the customer experience.
Handle next-level customer needs, including orders involving externally sourced labor, return material authorizations, purchase order changes, and special invoicing needs.
Communicate responsively and professionally with customers, suppliers, and coworkers throughout the order process.