Sales & Service Representative

MRC Global•Saint Paul, MN

10h

About The Position

MRC Global serves the oil and gas industry across upstream, midstream, and downstream sectors, as well as chemical and gas distribution markets worldwide. The Sales & Service Representative provides business-to-business customer service throughout the order process for pipe, valves, and fitting (PVF) products. The role creates and enters quotes, processes customer orders, and resolves customer issues, while maximizing customer value and supporting company strategies for safety, gross margin growth, and financial and operational performance.

Requirements

At least one year of experience in a dedicated customer-facing role, inside sales, and/or warehouse services, or recent completion of post-secondary education at a technical/trade school or in an associate or bachelor's degree program; industrial or sales studies are preferred.
Current, valid driver's license and an acceptable driving record at all times.
Competence using computers and software applications.
Ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to present information effectively in one-on-one and small-group situations.
Attention to detail and ability to work with a sense of urgency.

Responsibilities

Respond to customer quote requests by sourcing products from company inventory or purchasing them externally.
Prepare quotes that provide customer value while supporting MRC Global profitability.
Identify and pursue sales opportunities to contribute to sales growth.
Engage proactively with customers and use product knowledge to make recommendations and offer add-on solutions.
Use company systems and software to create quotes, locate products and materials, process customer orders, create vendor purchase orders, and complete other customer-related tasks.
Follow customer contract requirements for pricing, freight, delivery schedules, and key performance indicators.
Verify on-time shipping and delivery status for pending inbound and outbound shipments, communicate status to customers, and adjust sourcing efforts when needed.
Address customer needs and concerns proactively using a problem-solving approach.
Validate that products in customer quote requests comply with approved manufacturer lists or other customer specifications.
Use customer processing guides and other resources to remain familiar with customer preferences and processes.
Consult managers, other company departments, and suppliers as needed to provide a strong customer experience.
Handle higher-level customer needs, including orders involving externally sourced labor, return material authorizations, purchase order changes, and special invoicing requirements.
Communicate responsively and professionally with customers, suppliers, and coworkers throughout the order process.