Service Sales Manager

Rairdon Auto Group•Marysville, WA

1d•$108,000 - $132,000•Onsite

About The Position

Rairdon Auto Group is hiring a Service Sales Manager for Honda of Marysville in Marysville, Washington. This hands-on leadership role oversees the service lane, supports and develops advisors, and helps deliver a consistent customer experience. It is suited to an experienced automotive Service Advisor or service leader ready to take on management responsibilities. Prior management experience is welcome, but strong advisor performance, leadership potential, and a commitment to doing things right are emphasized. Honda or other import-brand experience is a plus. The manager works in the service lane, guiding daily operations and advisor performance. The role focuses on selling service, maintaining effective processes, building customer trust, resolving concerns, and helping advisors improve using performance reports and dealership technology. At stores with fewer than 15 technicians, the role also includes dispatching repair orders. Compensation includes base pay of $4,500 per month, monthly commission of 3.5%–4.5% of Service Department net profit, and a monthly bonus of 1.0% of Service Department gross profit when CSI is at or above the national average. The job details list a salary range of $108,000–$132,000 per year, base plus commission. Benefits include medical, vision, and dental insurance; voluntary short-term disability, accident, critical illness, and hospital indemnity insurance; six paid holidays after completion of the 90-day introductory period; a 401(k) plan with match subject to eligibility requirements; and paid time off under the stated accrual and service-based policy.

Requirements

Track record of strong performance as an automotive Service Advisor or service leader.
Strong customer-care skills and ability to sell service.
Ability to explain recommendations, listen, coach, and follow through.
Ability to organize a busy service lane and remain composed when the day is challenging.
Ability to use performance reports and dealership technology to identify opportunities.
Ability to lead by example and help others improve.

Nice To Haves

Previous management experience.
Honda or other import-brand experience.

Responsibilities

Oversee daily service-lane activity, coordinate advisor coverage, manage customer flow, and keep the team organized and responsive.
Set expectations for professional greetings, thorough write-ups, and a smooth service experience.
Coach advisors toward key performance indicators, including sales, gross profit per repair order, hours per repair order, effective labor rate, recommended-service conversion, and customer satisfaction.
Review performance results, identify opportunities, and provide coaching to improve results.
Build customer trust through clear explanations, accurate expectations, timely updates, and an exceptional delivery process.
Intervene early to resolve customer concerns and help create loyal customers.
Reinforce tablet write-ups at the vehicle, multipoint inspections, timely presentation of recommendations, proper customer authorization, declined-service tracking, and active delivery.
Help advisors communicate the value of needed maintenance and repairs without pressure or shortcuts.
At stores with fewer than 15 technicians, dispatch repair orders by assigning work based on technician skills and availability, monitoring progress, balancing workloads, and communicating changing completion times to advisors.
Use performance reports and dealership technology to identify opportunities and help advisors improve.

Benefits

Medical insurance
Vision insurance
Dental insurance
Voluntary short-term disability insurance
Voluntary accident insurance
Critical illness insurance
Hospital indemnity insurance
Six paid holidays after completion of the 90-day introductory period
401(k) plan with match, subject to eligibility requirements
Paid time off, including accrual under applicable state paid sick leave law and additional service-based PTO for eligible full-time employees