Service Representative - MSP
About The Position
Under a significant level of guidance and direction, the Service Representative provides customer service for one or more Paychex products. The role uses prescribed guidelines to maintain positive customer relations and resolve customer claims and complaints fairly, effectively, and in accordance with Paychex policies and procedures. The position delivers service through phone, email, chat, and other avenues; follows up on outstanding items in compliance with established Service Level Agreements; and uses relevant systems and software. The representative develops and maintains a basic working knowledge of one or more Paychex products, performs organized and prioritized data input, and documents client interactions.
Requirements
- Bachelor's degree preferred.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Deliver quality service to Paychex clients via phone, email, chat, and other avenues.
- Follow up on outstanding items to issue completion in compliance with established Service Level Agreements.
- Use systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
- Develop and maintain a basic working knowledge of one or more Paychex products.
- Perform data input while maintaining strong prioritization and organization.
- Document all client interactions.
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) with employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Work-life balance programs
- Ongoing learning and development opportunities
- Paid time off for volunteerism
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
