Parts and Service Technician
About The Position
The Parts & Service Technician (PST) helps generate a profitable Parts and Service department while maintaining a clean, safe, secure, and professional facility. The role supports inbound and outbound inventory, trailer installations and servicing, and preparing products for presentation and demonstration. It also assists store management with service, parts and accessory installations, warranty work, and trailer sales as needed. Where required by state law, the technician must obtain and maintain a valid sales license. The position performs daily parts sales, service, inventory control, product receiving, customer deliveries, and pre- and post-delivery inspections. It uses a consultative sales process to match customers’ trailer use with appropriate parts and services, and verifies invoicing for trailers, parts, and labor. The technician collaborates with management and other departments, attends required meetings, helps resolve warranty and operational problems, supports local lead generation, and follows facility key-management policies. Safe operation of forklifts, tractors, power tools, and welding equipment is required, with company certification for the specified equipment. The role requires a high school diploma or equivalent and six months to one year of related experience and/or training. The technician must communicate effectively, read and interpret safety and operating documents, perform basic mathematical calculations, use online computer systems and basic keyboarding, and solve practical problems. The work involves frequently standing, walking, sitting, handling objects, reaching, balancing, talking and hearing; routinely lifting 50–75 pounds; and climbing ladders. The employee may encounter wet or humid conditions, outdoor weather, mechanical parts, and materials described in MSDS documents. Reasonable accommodations may be made upon request. This position has no supervisory responsibilities.
Requirements
- High school diploma or equivalent.
- Six months to one year of related experience and/or training.
- Time-management skills.
- Outstanding customer-service skills.
- Troubleshooting ability.
- Attention to detail.
- Strong mechanical ability.
- Professional, safe, and ethical conduct.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and communicate effectively with customers or employees.
- Ability to calculate figures and amounts, including proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts as needed.
- Knowledge of online computer systems and basic keyboarding skills.
- Ability to solve practical problems involving concrete variables and limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
- Ability to routinely lift 50–75 pounds and climb ladders.
- Ability to safely operate a forklift, tractor, power tools, and welding equipment; company certification is required for the specified equipment.
Responsibilities
- Complete daily processes involving parts sales, service work, inventory control, receiving products, and customer deliveries.
- Assist the management team with service, parts and accessories installations, and warranty work.
- Receive trailers, parts, and supplies, and submit paperwork to management for review.
- Complete Pre-Delivery Inspections (PDIs) and Post Labor Inspections (PLIs).
- Use a consultative selling process to match customers’ trailer use with appropriate parts and services through the PDI and PLI process.
- Maintain store facilities and trailers to promote safety, security, and a professional appearance.
- Perform preventative and daily maintenance, minor repairs, and daily inspections of company equipment and vehicles.
- Verify proper invoicing of trailers, parts, and labor during the PDI and PLI process.
- Work strategically and collaboratively with management staff and other company departments.
- Attend and participate in required team and company meetings.
- Investigate and assist with resolving warranty, repair, facility, and equipment problems.
- Assist the Store Management team with trailer sales as needed; obtain and maintain a valid sales license where required by state law.
- Ensure that facility key-management policies and procedures are executed and enforced.
- Assist the Store Management team in generating leads in the local market.
- Safely operate a forklift and tractor, subject to company certification.
- Safely operate power tools and welding equipment, subject to company certification.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
