Parts and Service Specialist

Flexcar • Morrow, GA

5d • Onsite

About The Position

Under minimal supervision, the Parts and Service Specialist performs procedures to assist with maintenance and repairs of Flexcar vehicles. The role manages parts sales, stocking, ordering, receiving, returns, cycle counting, and physical inventory, along with customer appointment scheduling and related duties. As a member of the onsite Market Operations team, the specialist supports vehicle service operations and customer satisfaction by coordinating parts, repairs, vendors, technicians, and customer communication.

Requirements

• At least 18 years old.
• Valid driver’s license and an acceptable driving record according to company standards.
• Ability to work days, evenings, weekends, and/or holidays.
• Willingness to work in varying weather conditions.
• Ability to carry tools and supplies weighing up to 75 pounds.

Nice To Haves

• Three or more years of service and parts experience is preferred.

Responsibilities

• Identify, order, and maintain the parts and supplies needed to service vehicles.
• Negotiate favorable costs and terms with local vendors for parts and supplies.
• Greet service customers and provide a customer-centric experience.
• Handle direct customer contacts and transferred calls from customer care, and assist in planning for each customer.
• Investigate customer concerns, ask probing questions, and use functional knowledge to resolve them efficiently.
• Use company tools to source, order, receive, locate, allocate, and reconcile parts inventory.
• Track core returns and process them with vendors to obtain timely credits.
• Return parts as needed to minimize on-hand inventory.
• Order and track consumable supplies in coordination with technicians.
• Assist the Site Lead with site Environmental Health and Safety compliance.
• Set customer update times and meet those commitments for customers who are waiting or have dropped off a vehicle.
• Keep customers informed throughout the repair process and provide relevant updates.
• Create, manage, and troubleshoot repair orders from beginning to end, including coordinating parts orders, preparing for scheduled appointments, managing excessive costs, routing work to technicians, and working with vendors on repairs that cannot be completed in-house.
• Remain calm, solution-oriented, and empathetic during escalated customer interactions.
• Follow Flexcar standard operating procedures.
• Keep the workplace free of hazards in accordance with 5S standards.
• Review work orders for accuracy of work performed and parts installed.
• Use computers and internal and external technology systems to complete daily assignments.
• Assist with onboarding new team members and support associates and managers as needed.

Benefits

• Potential to accrue 80 hours of paid time off in the first year and up to 120 hours in later years.
• Multiple company-paid holidays and 40 hours of sick time.
• 401(k) with company match from the first day of hire.
• Low-cost medical, dental, and vision coverage, with eligibility from the first day.
• Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly pay.
• Uniforms.
• Full benefit package from day one.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed