2nd Shift Parts and Service Specialist

MHC Kenworth • Rock Island, IL

5d • Onsite

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership group and leasing group, is hiring a Parts and Service Specialist for its MHC Kenworth-Quad Cities branch. The role combines the responsibilities of a Service Advisor and Counter Salesperson. It supports customers with repair requests and parts needs, coordinates shop work, helps manage service documentation and warranty matters, and contributes to parts sales and gross-profit goals. The position is designated as safety-sensitive.

Requirements

• Minimum of 4 years of experience in a related field.
• Strong customer relations and communication skills.
• Good leadership abilities.
• Positive can-do attitude.

Nice To Haves

• CDL.
• Experience dealing with the public in a sales or service capacity.
• Computer experience.

Responsibilities

• Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment, and coordinate shop scheduling with Foremen.
• Question customers and understand their repair requests to ensure they receive the most expedient service available.
• Work with customers and mechanics to fulfill parts requirements.
• Prepare invoices for over-the-counter sales and house requisitions for parts issued to the shops.
• Enter lost sales into the inventory system to support appropriate inventory items and levels.
• Prepare information for the Parts Manager about parts that may be needed for inventory.
• Work with the Service Manager to ensure timely action and resolution of disputes and warranty matters.
• Ensure documentation for customer, internal, and warranty labor sales is complete and properly executed.
• Enter repair-order information into the data processing system and close repair orders.
• Inform the Service Manager of customer complaints so they can be addressed before the vehicle leaves the shop.
• Advise customers of needed service work and suggest additional labor, parts, and body-shop sales when appropriate.
• Participate in training to stay current on technical and warranty issues.
• Help maintain a clean shop and office area.
• Perform other duties assigned by a supervisor.

Benefits

• Competitive salary.
• Medical, dental, and prescription insurance.
• Disability and life insurance.
• Paid time off program.
• 401(k) and profit sharing with employer match.
• Flexible spending account.
• Internal promotion opportunities.
• On-the-job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed