Parts and Service Specialist

Flexcar • Morrow, GA

3d • Onsite

About The Position

The Parts and Service Specialist works under minimal supervision to support maintenance and repairs of Flexcar vehicles. The role handles parts sales, stocking, ordering, receiving, returns, cycle counts, and physical inventory, as well as customer appointment scheduling and related service operations. As a core member of the onsite Market Operations team, the specialist supports customer satisfaction by coordinating repairs, communicating with customers, and working with technicians, vendors, and other team members.

Requirements

• Valid driver's license and an acceptable driving record according to company standards.
• At least 18 years old.
• Ability to work days, evenings, weekends, and/or holidays.
• Willingness to work in varying weather conditions.
• Ability to carry tools and supplies weighing up to 75 pounds.

Nice To Haves

• 3+ years of service and parts experience.

Responsibilities

• Identify, order, and maintain the correct supplies and parts needed to service vehicles.
• Negotiate favorable costs and terms with local vendors for parts and supplies.
• Greet service customers and provide a customer-centric experience.
• Handle direct customer contacts and transferred calls, and assist with planning for each customer.
• Investigate customer concerns, ask probing questions, and work to resolve concerns quickly.
• Use company tools to source, order, receive, locate, allocate, and reconcile parts inventory.
• Track core returns and process them back to vendors for timely credits.
• Return parts as needed to keep on-hand inventory to a minimum.
• Order and track consumable supplies in coordination with technicians.
• Assist with site Environmental Health and Safety compliance alongside the Site Lead.
• Set specific times to update customers on vehicle status and meet those commitments.
• Keep customers informed throughout the repair process with relevant updates.
• Create, manage, and troubleshoot repair orders from beginning to end, including ordering parts, managing costs, routing work to technicians, and coordinating with vendors on work that cannot be completed in-house.
• Handle escalated customer interactions calmly, empathetically, and with a solution-oriented approach.
• Follow Flexcar standard operating procedures.
• Keep the workplace free of hazards in accordance with 5S standards.
• Review work orders for accuracy of work performed and parts installed.
• Use computers and internal and external technology systems to complete daily assignments.
• Assist with onboarding new team members and support associates and managers as needed.

Benefits

• Potential to accrue 80 hours of paid time off in the first year and up to 120 hours in later years.
• Multiple company-paid holidays and 40 hours of sick time.
• 401(k) with company match from the first day of hire.
• Low-cost medical, dental, and vision coverage with eligibility on day one.
• Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly pay.
• Uniforms and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed