Service Parts Specialist
Makino•Mason, OH
•Hybrid
About The Position
The Service Parts Specialist communicates with internal and external customers by telephone, email, and written correspondence regarding service part quotations, orders, and technical information. The position supports part-number identification, research, and documentation, and addresses other customer issues or concerns. It is hybrid and works collaboratively with Parts and Service teams, Material Control, and Shipping to meet customer requirements.
Requirements
- Customer service skills.
- Strong PC skills, including SAP and Microsoft Office products.
- Knowledge and understanding of bills of material.
- Ability to read prints and schematics.
- Flexibility in work hours.
- Strong verbal and written communication skills.
- Minimum of a two-year technical, engineering, or business degree; comparable technical work experience will be considered.
Responsibilities
- Respond to customer inquiries by phone and email regarding service part requirements.
- Develop sales quotes and create sales orders for service part requests.
- Research and analyze bills of material, drawings, and other technical information to identify parts that meet customer requirements.
- Identify areas for improvement and participate in continuous improvement activities.
- Work with Parts and Service teams to find acceptable solutions to difficult customer issues.
- Coordinate with the Material Control Team, Shipping Department, and customers to meet parts requirements.
- Manage multiple customer requirements at the same time.
Benefits
- Competitive pay.
- Medical and dental benefits.
- Company-paid long-term and short-term disability coverage.
- Bonus program.
- Ongoing training.
- Onsite cafeteria and fitness center.
- Three weeks of vacation and one week of personal time.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
Associate degree
