Parts & Service Specialist

Papé Jobs • Ellensburg, WA

9d • Onsite

About The Position

Pape’ Kenworth is hiring a Parts & Service Specialist based out of its Ellensburg, Washington location, with at least weekly travel to Yakima in a company vehicle. The specialist provides knowledgeable customer support, helps customers find parts and quote repairs, and uses product knowledge and in-house tools to identify appropriate parts and solutions. The role also involves keeping current on product details, services, and pricing; managing paperwork, quotes, transactions, credits, and adjustments; and maintaining organized, up-to-date work orders and invoices. When needed, the specialist also serves as a parts delivery driver and provides warehouse support.

Pape’ describes itself as a premier medium- and heavy-duty truck and equipment dealer in the West. It offers training, mentoring, and continued learning, as well as competitive compensation and benefits. The role requires frequent lifting and moving of materials weighing up to 50 pounds and working outdoors in varying weather conditions. Candidates must pass a pre-employment drug test.

Requirements

• Previous customer service experience.
• At least 2 years of experience in heavy-duty truck parts counter sales.
• Basic knowledge of parts inventory, inventory control, and warehouse procedures.
• Self-motivation and assertiveness.
• Ability to thrive in a fast-paced, team-oriented environment and balance changing priorities and multiple projects.
• Excellent communication skills, including the ability to connect with customers in person and over the phone, recommend products and services, and clearly convey technical information to customers and coworkers.
• Valid driver’s license with a good driving record.
• Ability to frequently lift and move materials weighing up to 50 pounds using appropriate safe-handling practices.
• Willingness and ability to work outdoors in varying weather conditions.
• Ability to pass a pre-employment drug test.

Responsibilities

• Greet customers and provide knowledgeable, attentive service.
• Help customers identify parts and quote repairs using product knowledge and in-house tools.
• Build strong customer relationships and recommend appropriate products and services.
• Stay current on product details, services, and pricing to answer questions accurately.
• Manage paperwork, quotes, and transactions.
• Handle credits and adjustments and keep work orders and invoices organized and up to date.
• Provide parts delivery and warehouse support when needed.
• Travel at least weekly between Ellensburg and Yakima in a company vehicle.

Benefits

• 401(k) and Roth 401(k) retirement plans with company match.
• Medical, dental, vision, and prescription insurance.
• Flexible spending accounts.
• Life insurance.
• Short- and long-term disability insurance.
• Employee assistance program.
• Online and instructor-led training.
• Tuition reimbursement for training programs.
• Vacation plans, sick leave, and seven paid holidays each year.
• Training and mentoring, with continued learning opportunities.
• Opportunities for advancement and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed