Parts and Service Specialist

Flexcar • Marietta, GA

13d

About The Position

Under minimal supervision, the Parts and Service Specialist assists with maintenance and repairs of Flexcar vehicles. The role is responsible for parts sales, stocking, ordering, receiving, returns, cycle counting, and physical inventory, as well as customer appointment scheduling and other duties as required. As a member of the Onsite Market Operations team, the specialist supports customer satisfaction and works with technicians, vendors, customers, and site leadership to keep service operations running smoothly.

Requirements

• At least 18 years old.
• Valid driver’s license and an acceptable driving record under company standards.
• Ability to carry tools and supplies weighing up to 75 pounds.
• Willingness to work in varying weather conditions.
• Ability to work days, evenings, weekends, and/or holidays.

Nice To Haves

• Three or more years of service and parts experience is preferred.

Responsibilities

• Identify, order, and maintain the correct parts and supplies needed to service vehicles.
• Negotiate favorable costs and terms with local vendors for parts and supplies.
• Greet service customers and provide a customer-centric experience.
• Handle direct customer contacts and calls transferred from customer care, and help plan for each customer.
• Investigate customer concerns, ask probing questions, and use functional knowledge to resolve concerns promptly.
• Use company tools to source, order, receive, locate, allocate, and reconcile parts inventory.
• Track core returns and process them with vendors to obtain timely core credits.
• Return parts as needed to minimize on-hand inventory.
• Order and track consumable supplies in coordination with technicians.
• Assist with site Environmental Health and Safety compliance alongside the Site Lead.
• Set specific customer update times and meet those commitments for customers who are waiting or have dropped off vehicles.
• Keep customers informed throughout the repair process with relevant updates.
• Create, manage, and resolve repair orders end to end, including ordering parts based on technician recommendations and scheduled appointments, managing excessive costs, routing work to technicians, and coordinating with vendors on work that cannot be completed in-house.
• Remain calm, solution-oriented, and empathetic during escalated customer interactions.
• Follow Flexcar standard operating procedures.
• Keep the workplace clear of hazards according to 5S standards.
• Review work orders for accuracy of work performed and parts installed.
• Use computers and internal and external technology systems to complete daily assignments.
• Assist in onboarding new team members and support other associates and managers as needed.
• Work days, evenings, weekends, and/or holidays as needed.

Benefits

• Potential to accrue 80 hours of paid time off in the first year and up to 120 hours in later years.
• Multiple company-paid holidays.
• 40 hours of sick time.
• 401(k) with company match from the first day of hire.
• Low-cost medical, dental, and vision coverage, with eligibility from day one.
• Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly pay.
• Uniforms and other perks.
• Full benefit package available from day one.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed