Parts & Service Specialist
About The Position
Pape’ Kenworth is seeking a Parts & Service Specialist based out of its Ellensburg, Washington location, with at least weekly travel to Yakima in a company vehicle. The specialist provides customer support by helping customers find parts, quoting repairs, and delivering knowledgeable service. The role uses product knowledge and in-house tools to identify suitable parts and solutions, while building lasting customer relationships and maintaining familiarity with products, services, and pricing. The specialist also manages paperwork, quotes, transactions, credits, and adjustments; keeps work orders and invoices organized and current; and provides parts delivery driving and warehouse support when needed. The job includes working outdoors in varying weather and frequently lifting and moving materials weighing up to 50 pounds using safe-handling practices.
Requirements
- Self-motivation and assertiveness.
- Previous customer service experience.
- Ability to thrive in a fast-paced, team-oriented environment.
- At least 2 years of experience in heavy-duty truck parts counter sales.
- Basic knowledge of parts inventory, inventory control, and warehouse procedures.
- Excellent communication skills, including the ability to connect with customers in person and over the phone, recommend products and services, and clearly convey technical information to customers and coworkers.
- A driver’s license with a good driving record.
- Ability to frequently lift and move materials weighing up to 50 pounds using appropriate safe-handling practices.
- Willingness and ability to work outdoors in varying weather conditions.
Responsibilities
- Greet and assist customers with parts inquiries and repair quotes.
- Use product knowledge and in-house tools to identify appropriate parts and solutions.
- Build and maintain strong customer relationships through attentive service.
- Stay current on product details, services, and pricing to answer questions accurately.
- Manage paperwork, quotes, and transactions.
- Handle credits and adjustments.
- Keep work orders and invoices organized and up to date.
- Provide parts delivery driving and warehouse support when needed.
- Travel at least weekly between Ellensburg and Yakima in a company vehicle.
Benefits
- 401(k) and Roth 401(k) retirement plans with company match.
- Medical, dental, vision, and prescription insurance.
- Flexible Spending Accounts (Flex Plans).
- Life insurance.
- Short- and long-term disability insurance.
- Employee Assistance Program.
- Online and instructor-led training.
- Tuition reimbursement for training programs.
- Progressive vacation plans, sick leave, and paid holidays.
- 80 hours of vacation in the first year, prorated for new hires based on start date.
- One hour of sick leave for every 40 hours worked.
- Seven paid holidays each year.
- Vacation time increases based on seniority.
- Advancement opportunities and a focus on promoting from within.
- Training, mentoring, and continued learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
