Parts and Service Specialist

MHC Kenworth•Springfield, MO

19h•Onsite

About The Position

Murphy-Hoffman Company, LLC (MHC), North America’s largest Kenworth truck dealership group and leasing group, is hiring a Parts and Service Specialist. This position combines the responsibilities of a Service Advisor and Counter Salesperson. It supports customers with repair requests and parts needs, coordinates service work, and contributes to parts sales and gross profit forecasts. The role also supports service and parts operations through repair-order processing, warranty documentation, inventory records, and customer communication. The position is designated safety-sensitive. Performing the job while under the influence of marijuana or another illegal drug may threaten health or safety, particularly where lapses in attention could cause injury, illness, or death. MHC is a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company providing finance and insurance services. The company describes its workplace as an environment that helps employees realize their potential and grow personally and professionally. MHC is an Equal Opportunity Employer, including Veterans and Disabled candidates.

Requirements

Minimum of 4 years of experience in a related field.
Strong customer relations and communication skills.
Good leadership abilities.
Positive can-do attitude.

Nice To Haves

Commercial Driver’s License (CDL).
Experience dealing with the public in a sales or service capacity.
Computer experience.

Responsibilities

Coordinate customer repair orders with the Service Manager and Shop Foremen for task assignment and shop-work scheduling.
Question customers and understand repair requests to help ensure they receive the most expedient service available.
Work with customers and mechanics to fulfill parts requirements.
Prepare invoices for over-the-counter sales and house requisitions for parts issued to the shops.
Enter lost sales into the inventory system to support appropriate inventory items and levels.
Prepare information for the Parts Manager about parts that may be required for inventory.
Work with the Service Manager to ensure timely action and resolution of disputes and warranty matters.
Ensure documentation for customer, internal, and warranty labor sales is complete and properly executed.
Enter repair-order information into the data processing system and close repair orders.
Inform the Service Manager of customer complaints so they can be addressed before the vehicle leaves the shop.
Advise customers about needed service work and suggest additional labor, parts, and body-shop sales when possible, including preventive maintenance inspections and related service work.
Participate in training to stay current on technical and warranty issues.
Assist in maintaining a clean shop and office area.
Perform other duties as assigned by a supervisor.
Help achieve monthly parts sales and gross-profit forecasts and seek and solicit parts sales.