Service Parts Specialist

Makino•Mason, OH

8d•Hybrid

About The Position

The Service Parts Specialist communicates with internal and external customers by telephone, email, and written correspondence regarding service-part quotations, orders, and technical information. The role supports part-number identification, research, and documentation, and addresses other customer issues or concerns. This is a hybrid position. The specialist works with Parts and Service teams, Material Control, and Shipping to fulfill customer requirements and resolve challenging issues. The position also contributes to continuous improvement activities and requires managing multiple customer needs at the same time.

Requirements

Customer service skills.
Strong PC skills, including SAP and Microsoft Office products.
Knowledge and understanding of bills of material.
Ability to read prints and schematics.
Flexibility in work hours.
Strong verbal and written communication skills.
Minimum of a two-year technical, engineering, or business degree; comparable technical work experience will be considered.

Responsibilities

Respond to customer inquiries by phone and email about service-part requirements.
Develop sales quotes and create sales orders for service-part requests.
Research and analyze bills of material (BOMs), drawings, and other technical information to identify the correct parts for customer requirements.
Identify areas for improvement and participate in continuous improvement activities.
Work collaboratively with Parts and Service teams to find acceptable solutions to difficult customer issues.
Coordinate with the Material Control Team, Shipping Department, and customers to meet parts requirements.
Manage multiple customer requirements simultaneously.
Communicate with internal and external customers about quotations, orders, and technical information.
Support part-number identification, research, and documentation, and manage other customer issues or concerns.