Parts Specialist

O'Reilly Auto Parts•Jacksonville, NC

13d

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role includes assisting customers in person and by phone, recommending and locating automotive parts, processing payments and returns, maintaining store merchandise and inventory, and performing certain in-store vehicle services where permitted by law. After completing applicable training and meeting company requirements, the specialist may operate store test equipment and occasionally drive a delivery vehicle when business needs dictate. O’Reilly Auto Parts encourages career growth through its promote-from-within philosophy. Bilingual candidates are encouraged to apply, with Spanish highly desired. The company is an equal opportunity employer and may provide reasonable accommodations to qualified individuals with disabilities. Company-provided systems may be electronically monitored, and video cameras are used in common internal and external areas.

Requirements

Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Ability to multitask while handling customers by phone and in the store at the same time.

Nice To Haves

Familiarity with automotive parts, cataloging, the weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual candidates are encouraged to apply.

Responsibilities

Follow and promote company customer-service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Greet walk-in customers courteously and help them select merchandise.
Assist managers and installer service specialists in serving professional customers as directed.
Complete assigned company training relevant to the position.
Answer store phone calls according to company policy; look up parts and prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
Maintain and secure the cash drawer; accept cash and checks, make accurate change, and process credit card transactions.
Process exchanges and returns according to company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image-maker and planogram updates, freight receiving, stocking, fronting and facing shelves, and cleaning.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
Operate a brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle when business needs dictate, subject to company driving eligibility requirements.
Perform other duties as assigned.