Parts Specialist

O'Reilly Auto Parts•Newport, NC

13d

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role involves assisting customers in person and by phone, processing sales and returns, maintaining merchandise and inventory, completing store operations, and performing certain customer vehicle services where permitted by law. The position may occasionally require driving a delivery vehicle when business needs dictate. Bilingual candidates are encouraged to apply.

Requirements

Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Ability to multitask while handling customers by phone and in the store.

Nice To Haves

Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish is highly desired.

Responsibilities

Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Greet walk-in customers courteously and assist with merchandise selection.
Assist managers and installer service specialists in serving professional customers as directed.
Complete company training relevant to the position.
Answer customer calls according to company policy; look up parts and prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
Process exchanges and returns in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image-maker and planogram updates, freight receiving, stocking, fronting and facing shelves, and cleaning.
Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with stock adjustments and inventory cycle counts.
Operate a brake lathe and other store test equipment after completing required training and meeting company requirements.
Perform in-store customer services where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate, subject to company driving eligibility requirements.
Perform other duties as assigned.