Parts Specialist

O'Reilly Auto Parts • Burley, ID

12d

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role involves assisting walk-in and phone customers with merchandise selection, parts lookup, pricing, recommendations, and transactions; maintaining store merchandise and inventory; and performing certain in-store customer services and operational tasks. Bilingual candidates are encouraged to apply.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask while handling customers on the phone and in the store at the same time.

Nice To Haves

• Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail and walk-in customers and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as directed.
• Complete assigned company training relevant to the position.
• Provide service to customers calling the store by answering calls according to company policy, looking up parts and prices accurately, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image-maker and planogram updates, including receiving freight, stocking shelves, fronting and facing, and cleaning.
• Perform daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments, and conducting inventory cycle counts.
• Operate the brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform in-store customer services where permitted by state and local laws, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate, provided driving eligibility requirements are met.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance, with an optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed