Service Quick Lane Advisor

Bill Hood Chevrolet • Covington, LA

1d

About The Position

The Service Quick Lane Advisor greets customers, listens to their needs, and schedules appointments as needed. The role involves accurately writing repair orders and preparing estimates, then relaying information to customers in a timely manner. The advisor answers inbound calls promptly, keeps customers updated on their vehicle’s status, and helps maintain a welcoming, positive workplace atmosphere.

Compensation includes a salary plus 4% of the individual’s total parts and labor sales. The employer describes the pay as competitive and offers flexible working hours, health insurance, PTO and sick leave, and a 401(k). Bill Hood Ford is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment on the basis of protected characteristics.

Requirements

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager, or service consultant.
• Very energetic personality.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
• Prepare complete and accurate estimates for labor and parts.
• Establish a follow-up time.
• Monitor each vehicle’s progress throughout the day and frequently update customers.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain completed work and charges to customers.
• Schedule appointments as needed, answer inbound calls promptly, and keep customers informed about vehicle status.
• Help maintain a welcoming and positive workplace atmosphere.

Benefits

• Competitive pay, consisting of a salary plus 4% of individual total parts and labor sales.
• Flexible working hours.
• Health insurance.
• PTO and sick leave.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed