Service Quick Lane Advisor

Bill Hood Chevrolet•Covington, LA

16h

About The Position

The Service Quick Lane Advisor greets customers, listens to their needs, and schedules appointments as needed. The role involves accurately writing repair orders and preparing estimates, communicating information to customers promptly, answering inbound calls, and keeping customers updated on vehicle status. The advisor also helps maintain a positive, welcoming workplace atmosphere. Compensation includes a salary plus 4% of the individual’s total parts and labor sales. Bill Hood Ford is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager, or service consultant.
Energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.

Responsibilities

Greet customers promptly and obtain customer and vehicle information.
Listen to customers and clearly document vehicle symptoms as described.
Schedule appointments as needed.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare accurate, complete estimates for labor and parts.
Write repair orders accurately and establish follow-up times.
Answer inbound calls in a timely manner.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Maintain a positive attitude and contribute to a welcoming, positive workplace atmosphere.