Service Project Coordinator

Rolls-Royce

7d • $68,255 - $110,915 • Hybrid

About The Position

The Service Project Coordinator supports the execution of large-engine service projects by coordinating warranty activities, financial reporting, project administration, invoicing, and government contract requirements. The role partners with Service Managers, Finance, and operational teams to ensure efficient project execution, fulfillment of customer commitments, and accurate tracking of financial performance.

The position is based at the customer location in Lockport, Louisiana, with onsite work on a hybrid basis when not traveling. The coordinator assists technicians, reports on and monitors job progression, and may travel domestically and internationally up to 50% of the time to customer sites and U.S. Coast Guard bases.

Requirements

• Associate's degree in Business, Engineering Technology, or a related field and at least 3 years of relevant experience; or a bachelor's degree in one of those fields and at least 1 year of relevant experience; or a master's degree in one of those fields; or a JD/PhD in Business or Engineering Technology; or at least 5 years of relevant experience in lieu of a degree.
• Relevant experience may be in service project coordination, project administration, customer support, warranty administration, or a related field.
• Must be a U.S. citizen or U.S. permanent resident and authorized to work for any U.S. employer without sponsorship.
• Ability to travel domestically and internationally up to 50% of the time.
• Ability to lift and carry up to 50 pounds.
• Ability to work at heights, climb ladders, and enter confined spaces as required by field service tasks.
• Ability to sit, stand, bend, stoop, walk, lift, and use a keyboard or mouse as required.
• Ability to work in marine shipyards and vessel engine rooms as well as an office environment.
• Ability to work near moving mechanical equipment and in environments that may include elevated noise, fumes, dust, water, odors, gases, heat, cold, and humidity.
• Ability to work a non-traditional schedule and extended hours during field-service assignments.

Nice To Haves

• Experience supporting service projects involving internal combustion engines, marine equipment, power generation systems, or heavy industrial equipment.
• Working knowledge of warranty administration, government contracts, work-in-progress management, project financial reporting, and service operations.
• Experience using SAP and related business systems, including MS5, PAS, C4S, PS3, or similar ERP, service, and project-management platforms.
• Strong analytical, organizational, and stakeholder-management capabilities.
• Experience coordinating complex projects involving multiple internal teams, suppliers, customers, or subcontractors.

Responsibilities

• Coordinate administrative and financial execution of large-engine service projects, including labor tracking, invoicing, quotations, purchase requests, parts management, tooling records, and project documentation.
• Manage warranty and work-in-progress activities by tracking claims, supporting failure analysis, monitoring open items, and partnering with stakeholders to drive timely resolution.
• Analyze project financial data, revenue projections, and controlling reports to support operational decisions and project performance improvements.
• Coordinate documentation, invoice submissions, and records management for government contracts and customer projects, ensuring compliance with applicable customer and contractual requirements.
• Partner with Service Managers, Engineering, Finance, and global stakeholders to coordinate corrective actions, improve service execution processes, and support project delivery.
• Assist technicians and monitor and report on job progression at the customer site.
• Travel domestically and internationally to customer sites and U.S. Coast Guard bases as required.

Benefits

• Base pay and a discretionary bonus plan.
• Health, dental, vision, disability, life, and accidental death and dismemberment insurance, subject to eligibility.
• Flexible spending account and health savings account, subject to eligibility.
• 401(k) retirement savings plan with company match.
• Employee Assistance Program.
• Paid Time Off and certain paid holidays.
• Paid parental and family care leave.
• Tuition reimbursement.
• Long-term incentive plan, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree