Project Coordinator (Customer Service)
West Shore Home•Indianapolis, IN
•Onsite
About The Position
West Shore Home is hiring a Customer Service Specialist to support its Indianapolis branch. The role focuses on resolving post-installation service needs, coordinating service appointments, and providing a high-quality customer experience. It is a fast-paced customer service position centered on communication, problem-solving, and relationship building. The position is onsite at 7531 Miles Dr, Indianapolis, IN 46231, and is full-time, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Compensation is $20–$25 per hour. Paid training is provided.
Requirements
- Strong communication and customer service skills.
- Ability to work independently and stay organized.
- Positive, solution-oriented mindset.
- Comfort managing multiple tasks in a fast-paced environment.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Handle inbound and outbound customer calls.
- Assist customers with post-installation service requests.
- Schedule service appointments and coordinate necessary follow-up.
- Order replacement parts through manufacturers when needed.
- Communicate schedule updates and service timelines to customers.
- Escalate urgent customer concerns to branch leadership when appropriate.
Benefits
- Paid training
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Paid holidays
- Employee discounts
- Referral program
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
